Transit Times & Pricing

Estimated Shipping Times

Canada (Standard): 1 to 14 days   -> Plus processing time please see listing for full details
Canada (Expedited): 1 to 10 days  -> Plus processing time please see listing for full details

USA (Standard):  1 to 3 weeks  -> Plus processing time please  & US customs time please see listing for full details
USA (Expedited): 1 to 2 weeks  -> Plus processing time please  & US customs time please see listing for full details

    Each unit is carefully tested and bubble wrapped for shipment
    Customs fees and other import duties and applicable laws are the buyer's responsibility
    All items are marked at their actual value on customs declarations
    All Of our items are insured for the full value of the product you will receive a full refund if the Item is lost in transit
    A contact name, current phone number and company name are required for all shipments

Depending on delivery area, we may request extra shipping fee, it must be paid when requesting

A package tracking number will be given so that you can check the shipping status online or by phone anytime

Please contact us for the shipping charge if your shipping address is in Yukon, Northwest, Nunavut, Newfoundland and Labrador or AK HI MP VI & PR & All international and territories

 Overseas customers: Email us for shipping quotes before you place an order or biding.

Please Note:  Our shipping prices are for shipping and handling not only for the actual shipping costs alone our Handling Expenses include Warehouse , Employees and Shipping Material costs Mail can be delayed due to customs, holidays, weekends and transit problems. Contact the seller to request additional methods or options of shipping you may require (e.g. express shipping, tracking, priority, UPS or other couriers). Additional fees may apply.

Customs/Duty Fees: 

Due to border laws, some of our packages will inevitably be held by customs. Customs is allowed to hold a package for 12 days. We are NOT responsible for customs delays or any fees or duty that may incur due to customs. International shipping almost always takes a few weeks for arrival; please be prepared for potential customs delays and for the fact that since your package has to cross an international border that it will take longer than if you purchased the item domestically. Border security is only getting tighter and delays will happen.

If you have picked Expedited shipping and your package does not arrive in the 15 day time frame then please check your tracking information

If you have picked Small Packet Air shipping and your package has not arrived within the 20 day time frame please let us know. This could mean that your package is being held by customs, but without tracking it is impossible to know for sure.

Please note that Canada Post requires that 30 days must pass before a claim can be filed on international items. If your package does not arrive within 30 days of us shipping it then please contact us. We will call Canada Post to file a claim on your behalf. The claims process can take a couple of weeks to 30 day's to resolve and it is our hope that a Canada Post investigation may find a package that has not arrived. If Canada Post cannot find your package once an investigation has been completed then we will refund you for the total amount of the item via Paypal. We will do everything that we can to accommodate you if there is a problem with your package, but we expect you to contact us if you have any questions, concerns, or problems with an item that you purchase from GrizzlyGaming. Please be patient if your package is delayed because once we ship an item we have little control over what happens to it. We take customer service and customer satisfaction very seriously and will do everything that we can to accommodate you if you have a problem with something purchased from us.

Post Office Boxes:

In the United States/Canada  delivery to PO Boxes can be achieved using Canada post
Army Post Office, Fleet Post Office, Diplomatic Post Office

Delivery to APO, FPO and DPO can be achieved using Canada post

Returns and Refunds Terms and conditions:

By purchasing this item you agree to these terms and conditions of the return policy

1.  If merchandise is defective please contact us within 14 Days of receipt.

2.  Indicate the reason of the return in your email then will issue you a Return Merchandized Authorization number (RMA#)

3.  Include the RMA# in the Box when shipping the item back to us. We will Exchange or Refund your money within 3 business days.

4.  D.O.A. (Dead on Arrival) item must notify us within 3 days of receipt of goods.

5.  If you would like to exchange or Return a item the item you bought because of  "Change of mind" a 25% restocking fee will be applied and We also reserve the right to refuse returns for change of mind  We DO NOT waive restocking fee under any circumstances!

6.  Please include a note in the box saying you want a refund or exchange, with your order number and copy of the original purchase.

7.  Returns must have all original packaging and accessories. Item must be shipped back in new condition and properly packed.

8.  RMA number is required for all returns.

9.  Refunds and exchanges are processed within 1-3 days of receiving the goods.

10. If our warranty seals or the factory warranty seals have been broken or tampered with your warranty is void This includes opening or modifying the unit Returns will not be accepted for opened units.

11. We will not accept returns for brand-new software that has been opened by the customer under any circumstance

12. When a return authorisation is approved  The Buyer is required to ship the item back within 5 business days Or notify us If there is a delay

13. It is at our sole discretion as to the company we use for return authorisation Labels

14. This warranty does not cover the following products:

    Strategy Guides
    PC Games
    Defective items (Unverified products listed as defective).

Fraudulent Return Activity & Item Inspections:

All items returned are inspecting for the reason you are returning. If the reason does not coincide with your reason for return, we will not pay return shipping.
We log all serial numbers, mark each items specifically before shipping, and have additional photographs of each item. If you return an item that isn't the item we sent, this is fraud, fraud is a crime, and we will prosecute to the fullest.