CONTACT US FIRST:
If you are unsure whether a particular part will
fit your bike please send us a message through ebay so we can advise you
correctly. Please send us your model and year of manufacture details.
FEEDBACK:
Before leaving negative feedback please message
us first through ebay if you have a problem. We will work with you to try and
fix the issue to your satisfaction.
DELIVERY TIMES:
Please check the Australia Post website https://auspost.com.au for information on estimated delivery
times, track your item, and see if there are any significant delivery delays in
Australia and your country. Unfortunately we have no control over the parcel
delivery process. If your parcel has not arrived after 14 business days of the
estimated delivery date please send us a message and we can open a case with
Australia Post to investigate where it is. If your parcel is deemed "Lost
in Transit" we will refund your money in full.
LOCAL AUSTRALIAN BUYERS:
Postage costs are calculated per weight and size
using Australia Post Standard parcel delivery unless the Express Post option is
selected. Australia Post Tracking Numbers are entered into ebay late afternoon
or evening on the day they are sent. Any excess postage costs are refunded on
the evening of the day they are sent.
INTERNATIONAL BUYERS:
Shipping includes postage and handling
calculated on the weight of the item using Australia Post Standard parcel
delivery unless the Express Post option is selected. Australia Post Tracking
Numbers are entered into ebay late afternoon or evening on the day they are
sent. Any excess shipping costs are refunded on the evening of the day they are
sent.
PLEASE NOTE: International
Buyers are responsible for any import duties, customs or VAT tax, GST, tariff
levies, royalty, or any other charges that are due on delivery into their
country. Ebay collects this tax upon payment for purchases for
some countries or states. Other countries require payment upon pickup of the
parcel.
Please contact your Customs
Department for further information on how much tax you are expected to pay.
We WILL NOT falsify any Customs
Declaration forms or claim a lower price for any of the items that we sell. Falsifying customs
documents is against Federal and International Law and it puts our business at
risk. Please do not ask us to do this.
COMBINED POSTAGE/SHIPPING:
We always provide combined
postage/shipping costs on multiple item purchases. Choose "Add to
Cart" on ebay for multiple purchases. Sometimes ebay allows us to send you
an invoice with combined shipping costs included before you pay. Other times
ebay makes you pay up front but we always refund the difference on the evening
of the day your items were sent.
EXTRA COVER - INSURANCE:
Optional "Extra
Cover" Insurance is available through Australia Post. Please message me
through ebay for a quote. This covers damage or loss of the item being sent.
RETURNS:
If we make an error in the
description or condition of the listing we will refund the item cost and
forward postage/shipping charges. We will also pay for the return
postage/shipping costs.
If the Buyer makes the error in purchase I will refund the item cost but the buyer pays for the forward and return postage/shipping costs.