CUSTOMER SERVICE

We are a trusted company based in Europe.  Our main target is to provide the highest quality service to our customers.  We do sell a range of Alpha products. We are a trusted seller since 2011 and we have a lot of customers coming back again and again…

WORLDWIDE SHIPPING

We do ship worldwide. All items will be shipped the next business day after the cleared payment.

All items will be shipped via local postal company or courier depends on a method chosen during checkout.

POSTAL COMPANY DELIVERY

All parcels will be shipped via registered service. Once item is shipped, you will be provided with a tracking number of your parcel and you will be able to track it via your local post company webpage.

All parcels are insured, so no any risk of losing your money, it is 100% safe. Full refund guaranteed if parcels goes missing.

COURIER DELIVERY

For a courier delivery please choose express delivery at checkout.

DELIVERY TIMES

Postal service to Europe countries 6 – 10 business days

Postal service to Non EU countries 10 - 25 business days 

Courier delivery 1-5 business days worldwide

STOCK

All our stock is based in Europe and all items will be shipped directly from our main office. No extra delivery charges for Europe buyers. Non EU buyers please check the rate of charges with your local customs agency.

If you can’t find your watch or a part for it in our store, please contact us and we will get it for you directly from a manufacturer if this is available.

PAYMENT

For all purchases we do accept a PayPal payment.

We do accept a credit card payment by your request, please contact us for details.

RETURNS

Returns are accepted in 14 days after delivery. If you are not happy with your item and want to return it, please contact us and send us a returns request on eBay. Items for returns must to be unworn, unused and in a same condition as received. All returned items will be inspected by our team. We will refund the original cost of the item. Buyer is responsible for returns cost.

CONTACTING US

If you are contacting us, please use eBay messaging or email address provided in a business seller’s details. Please contact us in English. We are here 24 hours and 7 days a week. We will reply to all messages as soon as possible.

FEEDBACK

If you are experiencing a problem with a parcel or a product you received from us, please do not leave a negative feedback, please contact us as soon as possible, we are always here and we will offer you a best solution.