How will I know when my order has been dispatched?

You will be sent email confirmation once your order has been dispatched from our warehouse. Royal Mail tracking information for your order is available upon request.

How long will it take for my order to arrive?

Once you have received confirmation that your order has been dispatched you can expect this to arrive with 2- 3 days. Please note 90% of our parcels are being delivered next day.

For deliveries outside of the UK in European Union please allow 7 days for delivery.

For deliveries outside European Union please allow 10 days for delivery.

Please note we must allow 15 working days before we can class your item as lost.

What do I do if I have not received my order?

Should your order not arrive within the estimated time and you have received confirmation that it was dispatched please check the following:

1. With any neighbours.
2. With any other resident at your property that might have the parcel but hasn't told you yet.
3. In any possible, safe places, that a postman might have left the parcel in.
4. That you have enquired at your local Royal Mail delivery office.
5. Re-confirm your delivery address so we can verify this is where it was sent.

For International orders please refer to your local postal company for their standard procedure in case this differs to the UK.

What happens if I am not at home to receive my delivery?

The majority of our items are too big to fit through a standard letterbox. If you are not at home when delivery is attempted you should receive a Royal Mail 'Something for you' card saying you missed an item being delivered. Please follow the instruction on the card to retrieve you parcel.

For International orders please refer to your local postal company for their standard procedure in case this differs to the UK.

Which countries do you deliver to?

We deliver worldwide.

Do you deliver on Bank Holidays?

Bank Holidays are not classed as working day so we don't include these in our estimated delivery times. In this instance you should expect delivery on the next working day.

When you ship overseas do you combine postage charges /send items together?

We will post your items together as long as the total weight of the parcel is less than 2kg. Postage for items shipped overseas is charged per item. This is to ensure a more efficient and faster delivery of your goods.

For International orders please allow 7-10 days for delivery.

All our orders are dispatched using Royal Mail or Parcel Force.

How do I return an item?

We want to ensure you are totally satisfied when shopping with us so, if you change your mind for any reason; you are able to report an unopened item to us for Return within 14 days of it being dispatched to you.

To arrange a return please contact us and we will be more than happy to arrange this for you. All you need to tell us is which item you wish to return and the reason why. We will then issue you with the Returns address, specific to that item.

You will need to package the item securely and include a brief cover note attached stating:

• Your User ID
• Which item you would like to return
• The reason for return
• Whether you would like a refund or a replacement
• If you require a replacement, specify which item you wish to exchange it for

All the information provided makes it helpful for us to process your return quickly and avoid any delay.

Please ask for a "Proof of posting certificate" as we cannot be held responsible for goods that go missing whilst in transit.

When can't I return an item for exchange or refund?

In following circumstances we cannot exchange or refund your payment.

• If the item has been worn
• If the item has labels missing
• If your returns period has expired

When will I receive my exchange or refund?

We will process your exchange or refund as soon as your item is received back into our warehouse.