PLEASE MAKE SURE THAT YOU UNDERSTAND OUR TERMS BEFORE
PURCHASING
Terms:
We strive to provide the best possible customer service. If
you are not satisfied with your purchase, please contact us directly before
contacting eBay. We will resolve the issue as quickly as possible.
Shipping:
Please be aware that we don’t always receive a tracking
number until the item is scanned at the courier. Therefore, your item may have
been shipped, but the tracking number won’t be available immediately. We will
update your order with your tracking number as soon as it becomes available to
us.
We aim to have all items delivered within 5-7 business days.
Your order will be dispatched the next working day for orders
placed before 2pm (on business days) or the following working business day if
placed after 2pm. Standard service is by 3-5 working day courier.
International shipping is only available through the eBay
Global Shipping Programme.
Shipping is not available to PO Boxes, postage cannot be
combined and we do not offer a local pick up service.
Some items can only be dispatched to the UK Mainland due to
restrictions put in place by our couriers.
We are unable to send to an address different to that on your
eBay order, please do not ask us to do so. This is for buyer and seller
protection and is imposed by both eBay and Paypal.
We are a clearing house for several major companies and some
of our items are shipped directly from the suppliers. On occasion we may use a
3rd party to supply our customers’ orders; it is likely that the 3rd party’s
logo may be on the packaging. Orders will be fulfilled by our own warehouse or
a 3rd party supplier at our discretion. By placing an order you are agreeing
that your delivery information may be shared with our suppliers to fulfill your
order.
Returns:
We accept returns within 30 days and in original packaging
and condition (we advise you retain the original packaging until you are
completely satisfied with your purchase). Please contact us directly to arrange
any returns.
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