You can order from us 24 hours a day, every day. However we are open Monday to Friday 9am to 4pm, and are only staffed during those hours. We send out parcels Monday to Friday, except Livefood, which we do not send out on Fridays. Our latest time for same day postage is for your order to be with us before 2pm. We close all Bank Holidays and do not send parcels out at all. Some days are also affected close to Bank Holidays, for example Xmas Eve and New Years Eve. Generally speaking the longest Bank Holiday is Easter - if your order arrives after 2pm on Thursday before Good Friday it may not be sent out until the following Tuesday. We always try hard, and always give the best service we can, just worth mentioning!
Any and all pictures in this listing are for illustration purposes only. There may be slight variations.
ITEM NOT ARRIVED BY DUE DATE?
We post all items within 24 hours of receiving the order, its our commitment to you. Once it leaves us, unfortunately we are then in the couriers hands, and it is totally out of our control. However as customer care is important to us we want to hear from you if you think the parcel is very late. All we request is that you use the messaging service rather than opening a request or case. Most buyers don't realise that opening a request or case affects our standing with eBay, which seems unfair when its out of our control. Thanks in advance :-)
International customers buying through the ebay Global Shipping Programme - please remember this is a service provided by eBay, not ourselves. We send out within 24 hours of recieving the order and its sent to eBays Global Shipping depot in England. From there they take over, they provide tracking for you and the length of delivery time can vary and is out of our control. Its also worth noting that that not all items can be sent internationally - only those listed as being enrolled into the Global Shipping Programme (for example livefood cannot be sent internationally). Also all products are to UK specification, this is important especially for electrical goods. There may be differences in voltage, plugs and other variations and all responsibility lies with the buyer. Any questions please don't hesitate to ask!
We've had one or two language problems with buyers from out of the UK. If you order from us this is with the full understanding that you have fully understood the listing and the product - your standard of English provides this understanding reliably, internet translators cannot be relied upon for accuracy. Notice to all international buyers of our electrical items - you will void the warranty if you change the UK plug or make any other alterations. Always use plug and play style converters and leave our supplied unit as it arrives with you - once altered we cannot exchange or refund.
International customers will receive a 12 month warranty, not 60 months as may be stated for UK customers.
ALL ELECTRICAL ITEMS ARE UK FULL SPECIFICATION, THREE PIN PLUG AND 240V.
Notice to all international buyers of our electrical items - you will void the warranty if you change the UK plug or make any other alterations. Always use plug and play style converters and leave our supplied unit as it arrives with you - once altered we cannot exchange or refund.
International customers will receive a 12 month warranty, not 60 months as may be stated for UK customers.