Own the award-winning Simba Hybrid® Mattress for a bargain price!
When purchased brand new from Simba, the PRP price of this item is not subject to any additional discount or promotion.
The Simba Hybrid
Refurbished Mattress
Ready to meet your Simba Refurbished Mattress?
> The mattress has been slept on for less than 200 days.
> This mattress has been professionally refurbished by Simba.
> This mattress has been sterilized.
> The mattress and its components have been inspected & passed our quality control checks.
> The Simba refurbished mattress arrives boxed.
> This mattress has a spring base layer.
> 30 Day Free Return policy: return the item for any reason within 30 days for a full refund.
> Backed by our 1-Year Manufacturer Guarantee
> Please note the 200-day trial and 10-year guarantee do not apply.
Backed by our 1 Year Guarantee
We know it can be a bit of a snooze reading small print, so we’ve summarised some of the main points people ask us about below. But it’s important to note this is a summary only and does not replace the full terms and conditions, which can be read under the tab "Guarantee T&Cs".
What's covered?
While we make every effort to avoid them, errors can happen from time to time. Our guarantee covers you for any issues that could reasonably be said to have started with us - like foam that cracks, a faulty zip or significant dipping.
What's not covered?
It’s normal for mattresses to show signs of use over the years, so we don’t consider ordinary wear and tear a fault under the guarantee. We also exclude soiled mattresses and damage caused by accident (including by pets), disaster or misuse.
Do I have to do anything to keep the guarantee valid?
We know it sounds like common sense, but obviously, you’ll need to use an appropriate base and bedding, and make sure your mattress doesn’t get wet or exposed to the elements. Other than that, all you need to do is rotate your mattress 180° on its base regularly - once a month through the first 200 nights, then at least every six months for the rest of its life.
We offer FREE shipping in the UK on all the Simba Hybrid Refurbished Mattress orders. Our Simba Refurbished Mattresses will be delivered boxed.
For most UK postcodes, we aim to deliver all refurbished mattresses orders within 15 working days from the date of purchase.
Your order will be marked as dispatched on eBay and our courier will contact you to provide delivery information.
We are not able to accommodate changes in the delivery address once the order has been placed. Please make sure your delivery address is correct at the time of order. If a change in delivery address is required, please cancel your order and place a new one.
Please do not remove your old mattress until you receive your order.
30 Day Free Return policy
Your Simba Refurbished Mattress is backed up by our 30 Day Free Return Policy, meaning you can return your mattress for any reason within 30 days for a full refund.
Please contact us if you are not completely satisfied with your purchase and our customer service team will help you. We will organize the collection of your item for free and process your refund once your mattress has been collected.
If you prefer to return the item by your means, please note the return cost will not be refunded. Please note, the mattress you return must be in the same condition you received it.
How long does the refund take?
Please allow up to 14 working days from the date we have received the parcel for the item(s) to be checked and for the return to be processed.
Do I turn my mattress over regularly?
It's a faff, and no-one enjoys it, so you'll be relieved to hear that all our Simba mattresses are non-flip since our unique layering system is designed to offer incredible one-way support. Just turn it once a month for the first 3 months, then every 3-6 months for the rest of its life.
What base should I put my Simba on?
Our mattresses are designed to work on any supportive and dedicated mattress platforms - it’s best on a sprung or rigid slatted bed frame, or a divan/box-spring.
If you choose to use a slatted bed frame, please ensure the slats are no greater than 3 inches apart.
To give you further peace of mind and help you sleep easy, we agree to replace any Certified Simba Refurbished Mattress which fall within the scope of this 1-year guarantee:
1 - This guarantee applies exclusively to “Certified Refurbished” Items sold on eBay by Simba Sleep.
2 - This guarantee was updated and only applies to Certified Refurbished Mattresses ordered on or after the 15th February 2021.
3 - This guarantee covers any defects that arise within 12 months of the date of delivery and allows for, at Simba Sleep’s discretion:
(i) a full refund after collection of the mattress for 30 days from the date of purchase; or
(ii) a repair with new or refurbished parts for 12 months following the delivery at no additional charge; or
(iii) a replacement of either the same or better specification at no additional charge.
4 - This guarantee does not affect your statutory rights. This guarantee applies automatically, free of charge, to all eligible Certified Refurbished Items that are purchased in the United Kingdom.
5 - We reserve the right not to honour claims under this Guarantee at our discretion, in any circumstances, which include, but are not limited to, the following:
(a) the fault complained of relates to the normal softening of the Mattress with age, whether attributable to the settling of the materials or otherwise;
(b) the fault complained of is normal wear and tear which could reasonably be expected to result from the Mattress being used as a mattress for sleeping on and in accordance with our instructions;
(c) the fault is the result of any kind of accident, abuse, negligence or wilful damage whether by you or any other person, animal, weather event or otherwise;
(d) the fault is the result of a force majeure event or act of nature beyond our reasonable control, including but not limited to fires, floods, natural disasters, wars or acts of terrorism;
(e) the Mattress is in a soiled or unsanitary condition;
(g) the complaint relates to comfort preferences or localised firmness changes in the mattress.
(h) where the mattress is not used for its intended purpose as a mattress for sleeping on, or is used in a manner contrary to our instructions regarding use, including without limitation, use by any individual weighing more than 18 stone (114kg), or where you fail to rotate your mattress (by rotating the mattress from “head to toe” on a horizontal plane, as opposed to “flipping” the mattress on a vertical plane) regularly - once a month through the first 200 nights, then at least every six months for the rest of its life;
(i) where the mattress has been used without reasonable care. A user will be considered to have lacked reasonable care in circumstances which include but are not limited to the following:
(i) use without bed linen;
(ii) use with an unsuitable bed base. We consider a suitable bed base as including, but not being limited to, a supportive, dedicated mattress platform designed specifically for supporting a mattress, including a sprung or slatted bed frame, a divan base or a box spring. The slats on any slatted bed frame must be more than 2 inches in width and be no greater than 3 inches apart (most slatted bases are designed like this anyway). We don’t recommend the floor and other similar solid surfaces for our mattresses because they prevent the mattress from breathing and ventilating on a vertical plane. These details regarding suitable bed bases are examples, given as non-exhaustive guidelines only, and Simba reserves the right to determine in writing whether a given bed base is suitable or not. Where you have any doubt as to whether a bed base, surface or platform is suitable, contact us and we will be able to confirm this for you in writing.
(iii) the mattress being, handled or otherwise dealt with improperly, including by storing it on its side (we recognise that carrying and/or transporting the mattress on its side may be necessary from time to time in order to effect its movement between rooms and/or premises, but we recommend keeping any such movement to a minimum); and/or
(iv) any other treatment which we reasonably consider as lacking the requisite degree of care.
(j) where an attempt is made to alter or repair the mattress without Simba Sleep’s approval, consent or instruction or attempt to clean the mattress with improper cleaning products or techniques.
6 - Upon seeking to claim under this Guarantee, Simba may require that your Mattress is inspected in person by our independent inspection agent. Where you decline to facilitate this we shall be entitled to reject your claim. The report produced following such inspection may be used to assist us to determine whether your Mattress falls within the scope of this Guarantee and therefore whether it is eligible to be replaced. Simba (with reference to the report of our inspection agent, if such is commissioned) is the sole arbiter of whether a mattress is faulty and qualifies for a replacement under this Guarantee.
7 - If Simba decides that you may receive a replacement Mattress, the replacement will be delivered to you by our standard delivery method at no cost to you within 30 days of your claim being accepted.
8 - Simba will either collect the faulty Mattress upon delivery of the replacement, provided the collection address is in the country of purchase, or if agreed, arrange for you to return the Mattress to us.
The Simba Hybrid
Refurbished Mattress
Own the award-winning Simba Hybrid® Mattress for a bargain price!
Ready to meet your Simba Refurbished Mattress?
> The mattress has been slept on for less than 200 days.
> This mattress has been professionally refurbished by Simba.
> This mattress has been sterilized and UV light checked.
> The mattress and its components have been inspected & passed our quality control checks.
> The Simba refurbished mattress arrives boxed.
> 30 Day Free Return policy: return the item for any reason within 30 days for a full refund.
> Backed by our 1-Year Manufacturer Guarantee
> Please note the 200-day trial and 10-year guarantee do not apply.
Backed by our 1 Year Guarantee
We know it can be a bit of a snooze reading small print, so we’ve summarised some of the main points people ask us about below. But it’s important to note this is a summary only and does not replace the full terms and conditions, which can be read under the tab "Guarantee T&Cs".
What's covered?
While we make every effort to avoid them, errors can happen from time to time. Our guarantee covers you for any issues that could reasonably be said to have started with us - like foam that cracks, a faulty zip or significant dipping.
What's not covered?
It’s normal for mattresses to show signs of use over the years, so we don’t consider ordinary wear and tear a fault under the guarantee. We also exclude soiled mattresses and damage caused by accident (including by pets), disaster or misuse.
Do I have to do anything to keep the guarantee valid?
We know it sounds like common sense, but obviously, you’ll need to use an appropriate base and bedding, and make sure your mattress doesn’t get wet or exposed to the elements. Other than that, all you need to do is rotate your mattress 180° on its base regularly - once a month through the first 200 nights, then at least every six months for the rest of its life.
We offer FREE shipping in the UK on all the Simba Hybrid Refurbished Mattress orders. Our Simba Refurbished Mattresses will be delivered boxed.
For most UK postcodes, we aim to deliver all refurbished mattresses orders within 15 working days from the date of purchase. Please contact us first for deliveries to the following postcodes: TR,PA,FK,DD,PH,KY,KW,IV,A
Your order will be marked as dispatched on eBay and our courier will contact you to arrange a suitable delivery date. Please contact us if you have any question regarding delivery before placing your order. Our cut-off time is 2 pm.
We are not able to accommodate changes in the delivery address once the order has been placed. Please make sure your delivery address is correct at the time of order. If a change in delivery address is required, please cancel your order and place a new one.
Please do not remove your old mattress until you receive your order.
30 Day Free Return policy
Your Simba Refurbished Mattress is backed up by our 30 Day Free Return Policy, meaning you can return your mattress for any reason within 30 days for a full refund.
Please contact us if you are not completely satisfied with your purchase and our customer service team will help you. We will organize the collection of your item for free and process your refund once your mattress has been collected.
If you prefer to return the item by your means, please note the return cost will not be refunded. Please note, the mattress you return must be in the same condition you received it.
How long does the refund take?
Please allow up to 14 working days from the date we have received the parcel for the item(s) to be checked and for the return to be processed.
Do I turn my mattress over regularly?
It's a faff, and no-one enjoys it, so you'll be relieved to hear that all our Simba mattresses are non-flip since our unique layering system is designed to offer incredible one-way support. Just turn it once a month for the first 3 months, then every 3-6 months for the rest of its life.
What base should I put my Simba on?
Our mattresses are designed to work on any supportive and dedicated mattress platforms - it’s best on a sprung or rigid slatted bed frame, or a divan/box-spring.
If you choose to use a slatted bed frame, please ensure the slats are no greater than 3 inches apart.
To give you further peace of mind and help you sleep easy, we agree to replace any Certified Simba Refurbished Mattress which fall within the scope of this 1-year guarantee:
1 - This guarantee applies exclusively to “Certified Refurbished” Items sold on eBay by Simba Sleep.
2 - This guarantee was updated and only applies to Certified Refurbished Mattresses ordered on or after the 15th February 2021.
3 - This guarantee covers any defects that arise within 12 months of the date of delivery and allows for, at Simba Sleep’s discretion:
(i) a full refund after collection of the mattress for 30 days from the date of purchase; or
(ii) a repair with new or refurbished parts for 12 months following the delivery at no additional charge; or
(iii) a replacement of either the same or better specification at no additional charge.
4 - This guarantee does not affect your statutory rights. This guarantee applies automatically, free of charge, to all eligible Certified Refurbished Items that are purchased in the United Kingdom.
5 - We reserve the right not to honour claims under this Guarantee at our discretion, in any circumstances, which include, but are not limited to, the following:
(a) the fault complained of relates to the normal softening of the Mattress with age, whether attributable to the settling of the materials or otherwise;
(b) the fault complained of is normal wear and tear which could reasonably be expected to result from the Mattress being used as a mattress for sleeping on and in accordance with our instructions;
(c) the fault is the result of any kind of accident, abuse, negligence or wilful damage whether by you or any other person, animal, weather event or otherwise;
(d) the fault is the result of a force majeure event or act of nature beyond our reasonable control, including but not limited to fires, floods, natural disasters, wars or acts of terrorism;
(e) the Mattress is in a soiled or unsanitary condition;
(g) the complaint relates to comfort preferences or localised firmness changes in the mattress.
(h) where the mattress is not used for its intended purpose as a mattress for sleeping on, or is used in a manner contrary to our instructions regarding use, including without limitation, use by any individual weighing more than 18 stone (114kg), or where you fail to rotate your mattress (by rotating the mattress from “head to toe” on a horizontal plane, as opposed to “flipping” the mattress on a vertical plane) regularly - once a month through the first 200 nights, then at least every six months for the rest of its life;
(i) where the mattress has been used without reasonable care. A user will be considered to have lacked reasonable care in circumstances which include but are not limited to the following:
(i) use without bed linen;
(ii) use with an unsuitable bed base. We consider a suitable bed base as including, but not being limited to, a supportive, dedicated mattress platform designed specifically for supporting a mattress, including a sprung or slatted bed frame, a divan base or a box spring. The slats on any slatted bed frame must be more than 2 inches in width and be no greater than 3 inches apart (most slatted bases are designed like this anyway). We don’t recommend the floor and other similar solid surfaces for our mattresses because they prevent the mattress from breathing and ventilating on a vertical plane. These details regarding suitable bed bases are examples, given as non-exhaustive guidelines only, and Simba reserves the right to determine in writing whether a given bed base is suitable or not. Where you have any doubt as to whether a bed base, surface or platform is suitable, contact us and we will be able to confirm this for you in writing.
(iii) the mattress being, handled or otherwise dealt with improperly, including by storing it on its side (we recognise that carrying and/or transporting the mattress on its side may be necessary from time to time in order to effect its movement between rooms and/or premises, but we recommend keeping any such movement to a minimum); and/or
(iv) any other treatment which we reasonably consider as lacking the requisite degree of care.
(j) where an attempt is made to alter or repair the mattress without Simba Sleep’s approval, consent or instruction or attempt to clean the mattress with improper cleaning products or techniques.
6 - Upon seeking to claim under this Guarantee, Simba may require that your Mattress is inspected in person by our independent inspection agent. Where you decline to facilitate this we shall be entitled to reject your claim. The report produced following such inspection may be used to assist us to determine whether your Mattress falls within the scope of this Guarantee and therefore whether it is eligible to be replaced. Simba (with reference to the report of our inspection agent, if such is commissioned) is the sole arbiter of whether a mattress is faulty and qualifies for a replacement under this Guarantee.
7 - If Simba decides that you may receive a replacement Mattress, the replacement will be delivered to you by our standard delivery method at no cost to you within 30 days of your claim being accepted.
8 - Simba will either collect the faulty Mattress upon delivery of the replacement, provided the collection address is in the country of purchase, or if agreed, arrange for you to return the Mattress to us.