Delivery

     All orders received by 2 pm will be dispatched the same day ROYAL MAIL 1. Class service. Please ensure that the shipping address you provide at checkout and PayPal is accurate and verified. We are not responsible for deliverable addresses Combined Shipping Discount may be offered. Please feel free to contact us for Combined Shipping Discount. To qualify the discount, one full shipping payment must be made for combined items. Parcel force tracked and traced – Next day delivery (A charge applies for this service, please contact me for a quote). Parcel force tracked and traced – Before 12 noon delivery (A charge applies for this service, please contact us for a quote). If you need a parcel delivered to an International delivery please contact us for a quote. We are very reasonable on our overseas courier charges. Please be aware postage times will be different to what is quoted on the listings to these areas. Our post is dispatched Monday-Friday excluding Bank Holidays and exceptional circumstances from our warehouse in London.

 

Return
     Returns are accepted if you change your mind or are not happy with your item for any reason: please contact us within 14 days of delivery to notify us. If you receive an incorrect or faulty product from ourselves, please notify us as soon as possible. We will endeavour to replace any incorrect or faulty tem as fast as possible. In this case the return postage cost and full refund are guaranteed for you. In all cases where an item requires returning, it needs to be returned in the parts original packaging as per what we sent it out in, please include a receipt for return postage in with the parcel.
In all cases, refunds can only be issued once we receive the unwanted or faulty goods back. Please remember to include one of the copies of your purchase invoice with the return parcel so we can process the refund as fast as possible. We will process your refund within 24 hours of receiving the goods.

 

Customer Service
      For any questions or concerns regarding your order, please contact our customer service at +44 01795438130 or reach us by email by clicking the ask the seller a question link located at the bottom of each product page.
     Customer Service Hours:
Monday-Saturday, 9:00 am - 5:00 pm EST
Your e-mail is guaranteed to be replied within 24 hours. E-mail sent to us during weekends and holidays will be replied on the following business day.

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