Domestic (USA Shipping)

We ship via USPS and FedEx, please refer to Ebay shipping section for complete details.

International Rates and Conditions

We ship via FedEx, please refer to the shipping section for the rates. We can also ship via EMS Exppress Mail for watches under $5,000. Please contact us for EMS rates

Shipping & Customs

• Most of the items will be shipped within 1 business day from the date we receive the cleared payment, but we reserve the right to ship within 3 business days. Please contact us if you need urgent shipping to make sure that we can accommodate that. If for some reason we delay shipping beyond 3 business days, we will upgrade the shipping method to make up for lost time. If you have already paid for priority shipping, we will issue a refund for the extra shipping cost and ship via the fastest method.
• If you need your item shipped on the same day, please contact us prior to making a purchase. We most likely would be able to ship on the same day if your payment is received before 4pm Eastern Time.
• In some extremely rare cases, due to circumstances beyond our control, we may delay shipping for an extended period of time. In such cases, we offer buyers the option of a full refund or to wait until operations normalize.
• We do not take responsibility for shipping delays caused by FedEx or USPS.
• Shipping to Russia – Only through USPS EMS Express Mail (No other carriers)
• Buyer is responsible for paying customs fees, duties, import taxes, and related charges. Please contact your local customs office for the breakdown of the custom’s fees. Each country has a different custom fee structure.
• We do not take responsibility for delays caused by custom’s holds or clearance. It is very unusual for custom’s to hold the package for an extended period of time, but it can happen.
• Tracking number, signature confirmation is included in all shipments. All items over $500 are shipped with signature confirmation; someone must be present to sign for the package. There is no exception to this rule; we won’t be able to ship without Signature Confirmation for any items over $500.

Payment

1. Paypal is accepted for all items below $10,000. – PayPal has a limit of $10,000 per transaction. If the item is over $10,000, $10,000 can be sent via PayPal and the rest of the amount should be sent by bank wire, bank check or personal check. We cannot accept multiple PayPal payments for a single transaction. We can only ship to the shipping address provided by PayPal on the payment “Transaction Detail” page. THERE WILL BE NO EXCEPTIONS TO THIS POLICY. This is done to help minimize the risk of fraud, stolen credit cards, stolen PayPal account, and stolen identities. As a seller, PayPal covers all the risk as long as we ship to the address provided by PayPal.
2. Bank Check – Accepted at any amount. Please allow 2-3 business day to verify the check and for the funds to clear.
3. Bank Wire Transfer - Accepted at any amount. We can ship the next day after receiving the transfer. Bank wire information will be provided upon request.
4. Personal check – Accepted at any amount. Please allow 1-3 weeks for the check to clear. The higher the amount, the longer it takes for the check to clear.

All the payment accepted only in $ USD (United States Dollars). We cannot accept any other currency.
We do apologize for the inconvenience, but we cannot accept credit cards directly at this time. You can safely pay via PayPal using your credit card. It’s the safest way both for the buyer and the seller.

Sales Tax

• Legally, we are required to charge NY State sales tax for all items shipped to NY State and for all personal pickups. There are absolutely no exceptions to this policy! Paying cash does not exclude you from paying sales tax.
• Tax Exempt – If you are a business and buying an item for resale you must fax us your resale certificate and duly filled ST-120 form. This must be done before sending us the payment. Once we receive the payment, and ship the merchandise we will not be able to process tax-exemptions and issue any sales tax refunds.
• The current NY State Sales Tax Rate is 8.875%.
• We do not charge any tax for all other States or Countries.

Returns

If the item is significantly not as described, we will issue a full refund plus we will send you a prepaid FedEx return label or reimburse the return shipping via USPS.

If the item is as described, we will issue full refund less the actual shipping (even if the shipping was free). Domestic shipping is charged between $8 to $50 depending on the weight and carrier. International shipping is charged at $40 to $120.

All returns for any reason after 14 days will be a subject to 15% Restocking fees. No returns are possible after 30 days. If you wish to return an item after 30 days, we may be able to buy it at an agreed price.

Return Rules and Exceptions: Before sending an item back to us, you must contact us through the eBay messaging system. All watches must be shipped to us in the exact same condition as it was received. It might not be altered in any way, the bracelet must not be adjusted, and strap must not be cut. You cannot take out any links, or open the back case of the watch. It must be sent back with all the accessories, boxes, papers, etc. If returning a brand new watch, it must be untouched. If the watch has a leather or rubber bracelet, you must not try it on. Once you try it on, the strap might show signs of wear. If the new watch has protective plastic on the watch case and or bracelet/strap/buckle it must not be removed. In another words, the watch must be in exactly the brand new condition as it was sent to you. If returning a used watch that has been worn, the watch will most likely have scratches on the case and/or bracelet. If this is a case, we will charge $100 polishing / refinish fee to bring the watch to the state it was prior to shipping. This rule does not apply if you received a watch that was already scratched. Luxury Horology is not responsible for Customs fees for returned items. We will not refund those fees. It’s a buyer’s responsibility to claim those fees before shipping back to us.