Once you have made your purchase. please make payment in one of the following ways:-

• Pay using PayPal
• We only ship to a confirmed address
• We may ask for further proof of address before despatch
• Pay cash and collect in person
• Cheques & Postal Orders accepted.
• Goods despatched once cleared

Delivery Costs and Options

• Delivery is free to all UK addresses
• International delivery price is set at checkout.

When will my order be delivered?

• Orders placed before 1pm UK Time Monday to Friday are despatched the same day.
• Orders placed after 1pm UK Time are despatched the next working day.
• Orders placed at the weekend and Bank Holidays are despatched on the next working day.
• Most First Class Post arrives 1-3 days after despatch, although occasionally orders can take 5 working days to arrive.
• At peak trading times these times may vary.

Do we deliver outside the UK?

• Yes we do deliver outside of the uk. Delivery prices are set at checkout.
• International order delivery times will vary and may also be held at customs for inspection.

How do I cancel an order?

If you order has not been despatched, we will cancel your order and refund your card immediately.

If your order has already been despatched but has not been delivered, please refuse to sign for the parcel when it arrives and it will be returned to us at no cost to you.

If you order has already been delivered, please return it to the address below:

Enemite Ltd
Rivers Lodge
West Common
Hertfordshire
AL5 2JD

We will refund your payment within 30 days of cancellation.

How do I return a product?

Enemite has a no-nonsense returns policy.

The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 14 days.

On Enemite, you can cancel an order within 14 days for a full refund. If your order has already been despatched when we receive your cancellation, we will deduct the cost of shipping from your refund.

You may exchange unused and unopened products within 28 days for alternative items.

Unless items are defective, you return them to us at your expense. Alternatively, you may arrange for us to collect the goods from you, but a deduction will be made from the refund to cover the direct cost of collecting the goods.

The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.

The Enemite Guarantee

You may exchange products for any reasons for up to 28 days after purchase as long as your products are unused and unopened.

If you have ordered something by mistake, or simply decide that you don't want it, you may return it to us at your expense for a replacement within 30 days.

Defective Items

If the product is defective, please give a full description of the fault and return it in its original box with all manuals and accessories for a full refund or replacement within 30 days of purchase.

If your item is faulty, please contact us and return to the address below.

All returned products are tested and will be sent back to you if they are working.

Refunds

The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be.

To return an item

Please enclose a note giving the reason for the return, wrap the package securely and send it to the address below.

If you are returning an item because it is defective, or because of a mistake on our part, please contact us and return to the address below.

You do not need to return your item by Special Delivery or Recorded Post. Please obtain a certificate of posting.

Enemite Ltd
Rivers Lodge
West Common
Hertfordshire
AL5 2JD

This returns policy does not affect your statutory rights.

We can arrange to collect an item from you. The cost of collecting the item will be deducting from any refund that is due.

How do I make a complaint?

Our unique dedication to your satisfaction means that you can shop here with total confidence.

If you have a problem with your order, please send a message to our Customer Care department

We will respond to your complaint within 24 hours, usually much sooner.

We aim to resolve all complaints within seven working days.

We will keep you fully informed during the process.

Enemite LTD
Rivers Lodge
West Common
Hertfordshire
AL5 2JD

Company Registration No: 7186490
VAT Registration No: 993 7537 60