PLEASE NOTE THAT All fireplace repair
parts purchased on eBay are purchased by the buyer with no additional offers
being given for technical service or on site installation support methods.
Thank you for considering buying from the Fireplace Home Hearth Warehouse. In
the event that the item purchased is found to be defective in any way the
customer may send the part back for inspection and testing from Hearth Home Co
Warehouse. In the event that the returned part is considered to have a construction
or design defect Hearth Home Co Warehouse will send the customer a replacement
part at no charge. Items that are not installed, opened or used may be returned
within 14 days (under authorized conditions and designated RGA#) for a partial
refund minus the actual shipping cost incurred by Hearth Home co Warehouse and up
to a 20% restocking fee may apply.
All the incurred return shipping cost will be the sole responsibility of
the purchaser and will need to be paid by the purchaser, any goods returned
with freight or postage bills collect charges will be refused and not accepted
by our warehouse. The original freight cost covering the goods shipment to the purchaser
is not refundable for any reason.
If you claim the part arrived damaged in the original package the
package must not be opened or altered in order to be able to send the part back
for an inspection and exchange. Previously opened packages will not be accepted for returns
at the warehouse. Parts that have been installed or used in any way will not be
accepted for refunds of any type. Please also note that there can be no returns
or refunds given on any electrical parts we offer and warranty parts must be
sent in for full inspection before additional warranty replacement parts will
be sent by Hearth Home Co Warehouse. ALL return items will need to have a
Returned Good Authorization RGA number with the shipment being sent back in
order to be accepted for return. Purchasing any parts from Hearth Home Co
Warehouse you agree to our terms and conditions thanks!