No international warranty is available or provided by manufacturers. 

Today, camera manufacturers in Japan do not provide international warranties.  Thus, items we sell as new do not come with warranties valid in your country. 

Orders will be shipped within our stated handling time. 

Sellers are not responsible for service transit time.  The information below is provided by the carrier and excludes our handling time (time we need before dispatch) , remote areas, weekends and holidays. Transit times may vary, particularly during peak periods and other extreme situations. 

Depending on your geographic location - not all options are available or available with additional shipping charges. If your address does not meet criteria, we will attempt to contact you. 

SERVICE TRANSIT TIME 

EXPEDITED Shipping

STANDARD Shipping

ECONOMY Shipping

1. We dispatch orders within our stated handling time.


2. We offer at least one of the following shipping options/shipping methods subject to the merchandise values and delivery destinations.

1) Expedited Shipping ........... DHL/FedEx/UPS
2) Standard Shipping ............. EMS serviced by Japan Post
3) Economy Shipping ............ Registered Airmail or e-packet (e-packet Light) serviced by Japan Post

3. All orders are shipped with tracking numbers.



Please note that
1) Sellers are not responsible for service transit time. The information below is provided by the carrier and excludes remote areas, weekends and holidays. Transit times may vary, particularly during peak periods.

2) Depending on your geographic location - not all options are available or available with additional shipping charges. If your address does not meet criteria, we will attempt to contact you.

3) Although all orders are shipped with tracking numbers, there are some countries where Post Office does not provide tracking updates and details. Contact your local Post Office with a tracking number provided if you do not receive your order by the estimated delivery date.

EXPEDITED Shipping

STANDARD Shipping

ECONOMY Shipping

Tax is not included in the item price or shipping. 

International online purchases are to be taxed in most countries.  At the time of order and/or delivery, you as a buyer are expected to pay tax (import duties, local tax, customs release fees, and/or other relevant fees) as required by your country's tax laws.  It is the buyer's responsibility to pay all tax and relevant fees accordingly. 

Tax is not covered by eBay Money Back Guarantee.  It is not a reason to cancel or return. 

1. If the item shipped to you is defective/damaged or not the item you ordered, Very Best Cameras Japan, upon our discretion, may issue a refund. 

1) All claims to this effect must be made to us within the first thirty days (30 days) of delivery.  
2) Upon our consent and approval of the claim, return the item as well as all original packaging and included items.

2. No returns accepted for items damaged due to negligence or misuse.

3. No returns accepted due to buyer's remorse.


-DETAILS-

(1) For item(s) reported as defective/damaged, we will forward to a manufacturer for inspection and offer the best possible solution as immediately as possible. You will be reimbursed for the return postage.

(2) If the claim is that the item is defective, but the inspection conducted by the manufacturer reveals it is up to quality standard, we will inform you then will issue a refund after deducting the original shipping costs and a 10% restocking fee of the item price. If we sold the item with a free shipping option, we will deduct the actual shipping costs we have paid using a JPY/USD exchange ratio for the day of refund. We will not reimburse return postage in this case.

According to our experience, initial defects to merchandise, especially brand new merchandise from the factory, is extremely rare. If the buyer (end-user) believes there is a problem with merchandise, we encourage a check with a local dealer or local service center first to make sure if the item really does have a defect or problems are due to incorrect usage. If the buyer (end-user) confirms the item is defective, please contact us to return the item to us with a description of problem(s).

(3) We are unable to accept item returns due to buyer's remorse. If a buyer declines to receive the item or files a dispute (Return Request/Case) because he or she does not like the item or whatever the buyer's own reasons, we will issue a refund after deducting the original shipping costs and a 10% restocking fee of the item price. If we sold the item with a free shipping option, we will deduct the actual shipping costs we have paid using a JPY/USD exchange ratio for the day of refund.
Absolutely no refunds will be made before the item is returned to us in the original packaging.


We strive to lower our overhead and costs so that we can bring you the best possible prices and service on the top brands' merchandise.
We sell our items internationally and generally absorb a whole or a part of shipping. We do our business in good faith and we expect our valued customers to be the same in the belief that our return policy is just fair to our valued customers.