Good; Softcover; 2000, Amer Productivity Center; Moderate wear to covers; Handwriting to about 5 pages, otherwise clean pages; Good binding; Green and white covers with title in black lettering; 63 pages; "Call Center Operations: A Guide for Your Journey to Best-Practice Processes," by Becki Hack, et al.

Seller Background:  We are a small, online bookseller based out of Bellingham, WA specializing in modern rare and out-of-print titles. We have been active in the book trade for over ten years and have been an active Ebay member since 2002. All of our books are carefully cleaned and restored to the best possible condition prior to being offered for sale. Our books are graded conservatively with ex-library books never graded above "Good" and used books very rarely graded above "Very Good".

Domestic Shipping Notes:  We use a fulfillment company (Amazon Fulfillment) to package and ship all orders shipping to a location within the USA. Orders placed with "Standard Shipping" ship by USPS Media Mail. Orders placed with "Expedited Shipping" ship by either Fed-Ex or UPS 2-day delivery. A street address is required for the Expedited Shipping service (FedEx/UPS cannot delivery to PO Boxes). Our fulfillment company also offers a 1-day/overnight shipping option which is available upon special request.

Return Policy:  We accept returns for any reason as long as we are notified of your intent to return within two weeks of the date of receipt. The buyer is responsible for return shipping on all discretionary returns. If the return is due to an error in our description or from damage caused by the shipping carrier we will reimburse all shipping costs paid by the buyer.

Inventory #:  SKU-P4705606114