At Livewell Today we put you, our customer, at the heart of everything that we do and we understand the importance of having your item delivered quickly which is why we provide a Fast & Free Delivery service across the full range of products on our eBay store.

If you have placed your order before 1pm we will dispatch your order the same day using one of our trusted national couriers and they will deliver your item to you the next working day. If your order was placed after 1pm your item will be dispatched the following working day.

If you have ordered a large item such as a mobility scooter, riser recliner chair or electric wheelchair you may want to take advantage of our white glove delivery service (£89) where our experts will bring your product inside your house to a room of choice and provide a full installation & demonstration service, giving you complete peace of mind. This service takes place with 7 working days and an appointment 48 hours before delivery will be provided.

If you wish to take advantage of this service, please send us a message using the eBay messaging service.

If you have ordered an item over 100kgs please allow up to 48hours for your item to arrive, to ensure the best delivery service we must ensure your order booked with a two-man team.

This item is promoted with VAT deducted from the price of the item.

We offer VAT relief on most of our items such as Riser Recliners, Mobility Scooters, Wheelchairs, and most other daily living aids. If met by the criteria below - this is known as VAT Relief. Where applicable, we will advertise our prices exclusive of VAT, if you purchase one of these items please let us know your medical condition using the eBay messaging service.

What is VAT Relief?

VAT Relief is a recognised law within the UK that allows us to sell a range of daily living aids at a lower price that excludes VAT where:

• the product that has been specifically designed or adapted for your own personal or domestic use;
• and the user has a disability, long-term illness or chronic medical condition

What medical conditions are accepted for VAT relief?

All known chronic medical conditions are accepted, some more common conditions include; Arthritis, Osteoporosis, Emphysema, Diabetes, C.O.P.D, M.S, Heart Conditions, Oedema, Asthma, Angina, Dementia, Hip or Knee Replacement, Parkinson’s.

If you are not sure whether you are eligible for VAT Relief, please contact us via the eBay messaging service and we would be more than happy to help you.

Prior to returning your item you should always contact us through the eBay messaging service so that we can provide you with a returns number for your order, this allows your returned parcel to be connected to our system for a refund.

If you wish to return or cancel your order, please let us know within 30 days of placing your order.

If for any reason you are not happy with your product because of suspected damage either in transportation or on delivery, then you must inform us within 48 hours of receiving your order.

To return an item to us it must be in its original packaging and in a re-saleable condition as any damage caused might reduce your right to return the product for a full refund.

We reserve the right to request images of your product before authorising its return.

Once you have received your returns reference number you may return your item back at your own cost or you may use on of our collection services below;

• Small items under £15 cannot be collected by us, you can return them however you will have to do so at your own cost

* Where multiple items require collection, a 50% surcharge will be applied to each additional item.

Livewell are one of the UK’s largest online retailers of mobility and independent living aids. Incorporated back in 2008 under a previous brand, Shop for Less, from what originally started as an online outlet for ex-demonstration and refurbished products, Livewell has expanded into new finished goods across a wide range of products including mobility scooters, riser recliner chairs and adjustable beds. Here at Livewell, we believe that we are well positioned to best understand your needs in supplying you with a quality product, at an upfront price but with the additional peace of mind of warranty and aftersales care.

• 2008 – Launched the ‘Shop for Less’ brand selling open-box mobility equipment online with a customer-first approach.

• 2012 – Shop for Less diversified and started selling a range of new mobility aids into the UK market.
• 2015 – Further business growth saw the launch of new stores open on eBay and Amazon UK marketplaces.
• 2016 – A company rebrand gave birth to ‘Livewell Today’ along with a renewed vision for its future UK strategy.
• 2016 – Alongside the rebrand came new investment and an extensive new ecommerce website to meet it’s growing customer demand.
• 2017 – Livewell consolidated its supplier base to buy exclusively from Drive DeVilbiss, one of the world’s largest suppliers of mobility equipment.
• 2018 – Further investment in its supply chain saw Livewell offer its first range of exclusive, own brand mobility equipment.
• 2020 – The next step in Livewell’s journey sees the relaunch of its new website along with several new enhancements to better serve its loyal customers.

Now firmly set as one of the UK’s largest online retailers of mobility and disability aids, Livewell continues to serve its customers’ needs across multiple channels whilst keeping its customer-first ethos at heart.

Our team of experts at Livewell are available to help you Monday – Friday from 9am – 5pm. Should it be regarding product advice before you place an order or support with an existing order you have already placed we would be more than happy to help. Please contact us using the message seller service.