In the rare event that a product is defective, please contact us within seven (7) days of receiving the item(s) for a replacement or refund.
In the case of a replacement or refund on defective items, we will pay all shipping charges and provide a prepaid shipping label for your convenience for domestic orders.
Replacements: We are happy to offer a replacement on an item as long as we have the exact item in stock at the time the return is received. Replacements will be processed within 2 business days of receiving the item back. We will provide tracking information for the replacement item. If the item you would like to exchange is no longer in stock we will issue a full refund.
Refunds: We are happy to offer a full refund on any defective item. Refunds will be processed within 2 business days of receiving the item back.
All items will be inspected and tested before refunds or replacements are issued. Items found to be fully functional upon inspection or items returned in the case of buyer's remorse by misrepresenting the condition of the product , will be charged a 15% percent of the product sales price + 3.5% processing fees through Paypal (Beginning October 11, 2019 Paypal will no longer return processing fees). Any returned that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering will result in the customer being charged a higher restocking fee based on the condition of the product. The original shipping cost we incurred to ship the item to you may also be deducted from the refund in these cases.
No cancellation will be process once the order is place. This include all preorder. DO NOT make a purchase unless you are sure. A cancellation fees of 10% will be apply if you must cancel.