Mirrored Bedside Tables Tallboy Chest Package

Please note on all mirrored or glass furniture the handles MUST NOT be over tighten. If over tightened, this can lead to the mirror or glass cracking. This is not covered under the standard wear and tear warranty issued with this product.

Please ensure that you hand tighten the handles and do not force them once any resistance is encountered. Do not use a screwdriver to tighten the handle under any circumstances.

The colour of the bedside tables may slightly vary from your delivered item due to lighting during photo shooting coupled with your monitors display. Every computer monitor has a different capability to display colours and everyone sees these colours differently.

As all of our mirror furniture is handmade by our expert artisans, there may be slight imperfections as each piece is handcrafted with love. These slight imperfections do not affect the overall build quality, stability or quality of our beautiful pieces :)

Can you deliver to me?

We use third party couriers to deliver to all major metro cities in Australia. We may be able to deliver to regional or rural locations. Kindly email us with your suburb and postcode and we can confirm if your location is serviced. All deliveries can be made to residential or business addresses. The courier will not deliver upstairs, up steps or via lifts. Delivery is to a ground floor doorstep only. We cannot deliver to a PO BOX. Please check to ensure your address is updated correctly prior to checkout. We can only ship eBay orders to the eBay registered address as received with the order. This must match the Paypal address used to pay for the order. All deliveries are conducted Monday to Friday during business hours. Sorry, the couriers do not deliver on weekends nor public holidays.

How much does delivery cost?

The delivery fee will vary depending on your location. Kindly email us with your suburb and postcode and we can confirm the delivery fee to your location.

Who will deliver my item?

We use third party couriers to deliver our items nationwide. All deliveries are to your front door or ground floor only with reasonably good access. Please also note that on larger assembled items, the courier driver will require assistance unloading the items from the vehicle. If assistance is not available, then a tail lift truck may be required to deliver the items. Please contact us for a quote for tail lift delivery if you require this service.

When will my order arrive?

Items are dispatched within 2 working days after payment has cleared. We will also send you a tracking number for your reference. Please allow for up to 7-10 working days for all metro cities and up to 14 working days for selected regional areas. Delivery times are excluding weekends and delays can arise due to public holidays, peak periods or areas affected by natural disasters.

What if I am not home?

If the courier driver has missed you, they will leave a delivery card for you to contact them to organise a redelivery. Please check your mailbox or under your door regularly and keep your tracking number handy.

What if my item arrives damaged?

Please open the item in front of the courier driver upon delivery. If the items are damaged in any way the delivery must be signed for as DAMAGED and we must be notified of the damage immediately or within 24 hours of the item(s) being delivered. Photographic evidence will need to be supplied. Please do not discard or destroy the original packaging until the items have been checked. If items are damaged, kindly re-pack the items(s) for collection by the couriers. The couriers can not collect damaged items when it is not packaged or if the packaging is not sufficient for the return journey.

Can I pick up?

Due to the nature of our commercial distribution centers, we are not equipped for public pickup. All consignments are dispatched using third party couriers to your location.

What payment options do you accept?

You may process payment via Paypal, Bank Deposit or Credit Card.

How long do payments take to clear?

Most Paypal payments are instant, however some Paypal eCheques require additional time to clear. Bank Transfers can take up to 24-48 hours to clear - please ensure you include your username as reference.

Do you offer a Layby service?

Unfortunately, we do not offer a layby service.

What is your returns policy?

We offer a no questions asked 7 Day Money Back guarantee on most items. The delivery fee to your home and return delivery fee back to us are non-refundable as we use third party couriers.

What are the conditions for a return?

Items must be returned in their original packaging including all the original contents free from damage. Please ensure all items are packed extremely securely and sufficiently for transport. Any damages caused during the return shipping journey maybe rejected or receive a revised refund amount.

When will my refund be processed?

Once an item has been returned and received in good condition, refunds will be processed within 7 business days.

What is your warranty period?

We offer a 1 year warranty on all our items. All items come with guarantees and entitlements inline with Australian Consumer Law.

What does warranty not cover?

Warranty does not cover for damage caused by normal wear and tear, accidents, misuse, lack of maintenance, a change of ownership or damage caused as a result of incorrect assembly.

The terms and conditions included in each item listing, constitutes the contract between the buyer and Gritty Palace's provision of products. Buyers are to agree with the full terms and conditions when purchasing an item. While all care is taken in item listings, any errors or omissions in the listings are unintentional and may be corrected prior to an item being dispatched.

Gritty Palace's mission is to always sell quality items at the best price when possible. All items are sold brand new and intended for acceptable and merchantable quality, fit for purpose of use and matching their description. However we must admit it is difficult sometimes to satisfy everyone, therefore on the rare occasion when something goes wrong, please speak to us and we would be more than happy to resolve the matter for you as soon as possible. We are humans too and sometimes mistakes happen. We take all of our feedback very seriously and we believe that any problem can be solved with communication. Negative feedback neither helps nor solves any problems, so please kindly ensure you contact us if you have any issues.

Please also note that the appearance of your item may vary differently in colour or shade as compared to the image viewed through your PC or mobile tablet due to the nature of different screen resolutions. All items are also professionally captured with the use of photography equipment that maximises the lighting and exposure.

We're here to help :-) If you need any assistance, kindly send us a message via My eBay messages. We will endeavour to reply as soon as possible or within 24 hours, excluding weekends and public holidays. Due to sales or peak periods, it may take longer to reply due to an increased volume of enquiries.