Clearwater Aquatics pay particular attention to prompt dispatch of your items. We endeavour to ship items the same working day if purchased before 2pm. If the order is placed after this time it will be reflected in the estimated delivery time. Items place after 2pm on a Friday, on weekends and bank holidays will be dispatched the next working day.
The delivery times that are stated on each item are an estimate time based on the type of delivery offered and are NOT GUARANTEED times. The delivery method used is based on the size, weight and value of the item (s) and we reserve the right to change the method provided. We send items via Royal Mail or by one of our reputable courier firms.
If your item is being sent via a tracked method a tracking number will be made available for you and it may require a signature on delivery. If there is nobody available to take delivery and sign for the item then a while you were out card will be left with information and instructions for you to follow.
Delivery is normally within 1 - 4 working days after dispatch depending on method used. Royal Mail state that they can take up to 10 working days for delivery. If you have not received your item after 10 working days please contact me via ask the seller a question.
When an item is returned to us from Royal Mail or from a courier because of a failed delivery and arrangements were not made to re-deliver or collect by the buyer, we will resend the item when the full cost of redelivery is made.
We incur non delivery return costs from couriers which will then be passed onto the buyer.
If goods require re delivery there will sometimes be a surcharge of a minimum of £10.00.
We only ship to PayPal registered and verified addresses. If you require the item to be shipped to a different address please let us know via message to seller at the time of purchase and we shall do our best to meet your needs.
Order Cancellations
Please ensure before placing an order that all details, including your
delivery address and item are correct as they cannot be amended after an
order is placed due to the high level of orders placed. Once an order
has been placed it will be processed almost immediately. Unfortunately
this means that we cannot prevent it from being dispatched, or amend the
delivery address, or change the quantity or item being ordered, as it
will be in amongst hundreds of other parcels in sealed, weighted bags
awaiting collection by our couriers. This means if you wish to cancel the order you will need to send the goods back to us once received. You will need to contact us once you received and obtain full return Authorisation and a unique return number.