Please make payment within 7 days as eBay will open UNPAID case automatically. If you don't need it, please inform us within 7 days too.
We ship daily Monday - Friday from US local warehouse. All orders will be shipped within one working day after payment.
Shipping & Handling rate is fixed and non-refundable.
If an address change is needed, you will be responsible for any fees associated in the condition that you get in touch with us after we ship your item.
We only ship to eBay physical PayPal address, your eBay address should match PayPal address, PO. BOX is not acceptable. If you want to change your shipping address, please inform us at the time of purchase.
Goods can be no reason to return and exchange in 30 days.
If a defect arises within 1 year, Spider Farmer will provide free after-sale service. If customer return a product or part that is ineligible for service, Spider Farmer will charge customer credit card/paypal for the authorized amount.
The LED lights purchased for 1 to 5 years can get free accessories or trade-in allowance.
We will leave a positive feedback immediately after receiving the feedback from you. We appreciate positive feedback as much as you do. If there is any issue with the purchase, please get in touch with us prior to leaving feedback, and we will be glad to work with you to have it resolved.
Please don't give us neutral and negative feedback before get in touch with us. Don't forget that good communication can solve all problems.
You will get a reply or solution within 24 hours. If there is no response after 48hrs, it should be system blocked our message, please provide us your email then we can sort the issue out for you asap.
If you are not satisfied with your order, please message us. We will respond to your questions within one business day.
Please do notice: (1). NO returned product will be accepted and inspected without a "Return Request" approved by SPIDER FARMER. (2). Please keep the return package intact and provide pictures to expedite refund review. If accessories (e.g. wires, controllers, hangers) are missing, the product cannot be returned or exchanged.