Tried and Tested
Money back guarantee if not satisfied***. No questions asked means this product is one of many which we have tested and can thoroughly recommend to our customers like you. no risk purchase and includes the event of lost or damaged goods***
The boring bits but useful nonetheless:
Shipping details
All orders dispatched by 2pm on a weekday. The cut off time for all orders is 2pm on Tuesday and wednesday. All other days it is 3pm excluding weekends. Any orders received after 2pm/3pm will be sent the next working day. although on a few occasions we will still process orders up to 3 or 4pm. Please allow up to 3 days for delivery and an extra couple of days due to current conditions excluding any public bank holidays and post office holidays**. Please note any delays by the couriers are not in our control.
If you need an item faster please use 1st class or next day delivery options at checkout.
FREE second class for all others of 19.99 and under ( up to 3 working days**)
FREE Second class RECORDED Signed for or First class for orders between £20.00 - 44.99 . (1-2 Working days**)
FREE First class RECORDED delivery for orders between £45.00 to £49.99**
* If ordered by 1pm weekdays, UK customers only, any orders placed after this time will be sent next working day.
** Excluding any Royal mail delays which are out of our control. Orders for international customers will be dispatched within 24 hours on a weekday.
Buy with confidence. No fuss and hassle free returns policy if faulty. Please email us if this is the case.
If your item is damaged when it is received this is because it has become damaged during transit. If this is the case please send us the photos of the damage including the case if any and we will send out another the same or next working day. Please note we will usually wrap fragile items in cardboard in order to prevent any damage from occurring during delivery.
Unwanted items
For unwanted items please contact us if you no longer require what you have ordered within 7 days and we will arrange for it to be returned to us. We will allow up to 30 days for unwanted items to be sent back to us provided they are in a saleable condition and unused. Thank you.
Lost or delayed items due to royal mail ( updated june - Please read)
The majority of the items (95%) we post are either delivered earlier then expected or on time usually within 2-3 days. We try to ensure each and every order on a daily basis to make sure they are received at a post office before 5pm on every weekday. In the unlikely event you do not receive your item(s) within three to five working days, (excluding weekends) please let us know. Please allow up to 7 working days to elapse before contacting us. In most cases items are delivered from anything up to 3 to 5 working days but if they are not they could be delayed sometimes taking an additional 2-3 days due to current conditions affecting Royal Mail staff and deliveries.
Unfortunately we are not a VAT registered company at the moment but hope to get this completed soon. If you do need an invoice we will be happy to send you a normal invoice which are available on request. Please email us if you need one and we will send you one by post or email. Thank you