About Us
VeloChampion is one of the UK's top cycling brands, selling Bike Equipment, Cycling Maintenance products and Clothing Accessories direct to the online consumer.
Founded in 2009, VeloChampion set out to produce high quality cycling products at affordable prices. For over 10 years VeloChampion products have provided high quality performance and value for money for cyclists of all ages and abilities.
As part of the growth of VeloChampion we have expanded into Triathlon & Running, Fitness and Mountain Biking Equipment, so now you can Shop by Sport, so you can Gear Up and Get Out. #GearUpGetOut
VeloChampion is proud to have worked with some of the sport’s best teams and events from its earliest days. First, as owner of the Maxgear Racing Team which has produced some of the sport’s top riders – Adam & Simon Yates, Hugh Carthy and Chris Lawless amongst others, then as official Sunglasses Supplier to the leading Italian professional cycling teams; UAE Team Emirates and Nippo Vini Fantini. In recent years VeloChampion has seen the brand become an established Partner of the UCI Tour of Britain international stage race.
VeloChampion is a Registered Trademark and owned by Maxgear Limited.
Shipping Policy
Domestic postage
- Flat: same cost to all buyers
- Royal Mail Tracked 48 (2 to 3 working days) - Free P&P
- Royal Mail Tracked 24 (1 to 2 working days) - £ 2.95 ; Each additional : £ 0.99
- Dispatch time : 1 working day
International postage
- You're sending to the UK Shipping Centre using the Global Shipping Programme.
- Alternative international postage options
- Flat: same cost to all buyers
- Post to : Germany, Spain, Europe, European Union, France, Greece, Ireland, Italy ; Service : Royal Mail International Tracked - £ 7.95 ; £ 1.00
- Post to : Asia, Australia, Canada, Japan, United States ; Service : Royal Mail International Tracked - £ 9.95 ; £ 1.00
- Additional delivery locations - buyers contact for costs : Will post to the United Kingdom and the following - Asia, Australia, Canada, Germany, Spain, Europe, European Union, France, Greece, Ireland, Italy, Japan, United States
Exclude postage locations
- Excluded locations : Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Yemen, Germany, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Yemen, South America
If you wish to use another postal supplier that is not Royal Mail, please contact us before purchasing so we can provide a quote for you.
My Order:
Q: Am I able to make an address/item change once my order has been placed?
A: Yes, if the order has not yet been processed, please feel free to get in touch with us and we will try to amend your order.
Q: How will I know when my item has shipped?
A: After you have placed your order, you will receive an email notification of the dispatch of your order.
Q: I would like to cancel my order. What do I need to do?
A: Please contact us directly and we will cancel your order. Please note, you will only be able to cancel your order if it
Shipping:
Q: Is shipping free?
A: A majority of our items have free UK shipping. If there is a shipping cost, it will be displayed on the product page.
Q: Will my items be sent tracked?
A: Yes. All purchased above £5 will be sent by Royal Mail Tracked. Your tracking number will be sent in your order dispatch confirmation email.
Q: How can I track my item
A: Simply copy the tracking number and paste this into Royal Mail’s tracking system on their website.
Q: Does VeloChampion ship orders internationally?
A: Yes. We ship internationally. Please view our shipping page to confirm the countries we ship to.
Returns:
Q: How can I return / exchange my item?
A: We advise you to open a ‘Return Request’. Please follow the details below and reference to Ebay help for more information.
To start a return, select the item you want to send back from your recent purchases above, or follow the steps below:
- Find the item in your Purchase historyand select Return this item.
- Select your reason for the return.
- If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects.
- Select Send.
https://www.ebay.co.uk/help/buying/returns-refunds/returning-item?id=4041
Q: If I have returned my product, when will I receive my refund?
A: If you have opened a return case, you will receive a notification of your refund once it has been processed. Please allow 7 – 10 working days for the money to be refunded back to your account.
Q: How much time do we have to ship item back for a refund?
A: If customer wishes to return the item to us for a refund, he/she is more than welcome to do so. Please return the product to us within 60 days.
Q: Are any VeloChampion products non-returnable?
A: Not many, but yes. We don’t accept returns of chamois cream, bib shorts, jerseys unless there is a manufacturing issue with the product due to hygiene reasons.
About Feedback
We take our reputation seriously, we buy and sell online, so we understand the value of trust. If you are unsatisfied with your order, please contact us and we will work with you to resolve it to your satisfaction. We take your satisfaction very seriously and we will do everything we can to make sure you have a pleasant experience shopping with us.
Feedback is very important to us as it reflects the service we want to provide our customers. We strive to deliver 5-star customer service on every single order.
If you have any questions or concerns regarding your transaction please contact us first before leaving neutral or negative feedback. Give us the chance to find an agreeable solution for you. If you have any queries, please contact us via eBay. We usually respond within 24 hours on weekdays.
