​​We accept all major credit cards (VISA, Mastercard, etc) & direct bank deposit via PAYPAL ONLY.

How long does it take to ship / deliver my item?

We usually require 2-3 business days to prepare your item. Your package will normally arrive within 2-6 business days once it has been shipped. Please note that this may be longer during busy periods or public holidays.

How long will it take for my item to arrive?

>>The standard delivery time is within 2 weeks. Please note that there could be delays due to unforeseen circumstances.

What delivery services do you offer?

>>Please refer to the individual item listing where you can find all our delivery services. 

Can I make delivery changes / requests?

>>You should contact us asap where we will endeavor to assist you. However, once your item has been shipped, we cannot make any delivery changes.

When will I receive my tracking number?

>>You will be given your tracking number within 3 business days of your order which you can find under “My eBay - Purchase History”.

How can I find out who the courier is?

>>You can go to “My eBay – Purchase History” to view your courier.

Why does my tracking number not work when I try to enter it on the courier website?

>>Courier tracking systems need time for logistical updates. So, your tracking number should work around 1-2 days after you receive it on eBay. If this fails then please contact us for an update.

It has been 2 weeks. Why has my package still not arrived yet?

>>Use your tracking number which you can find on “My eBay - Purchase History” and enter it on the website of your courier. If there have been updates within the past 3 days then please continue to wait. If not then please contact us for an update on your situation.

Please bear in mind that there could be shipping or delivery delays due to unforeseen circumstances which are usually beyond our control.

• Extra cost to some countries especially in South America and East Europe via DHL/Fedex or other express couriersmaybe required.
  Welcome to make enquirer about the shipping cost.
  Delivery of express courier USUALLY takes 3-7 working days. Standard Delivery is 14-31 business days.
  After the payment has been fully recieved, please allow 2-3 working days for processing your order.
  Item will be shipped after payment is confirmed.
  The express courier is always punctual, but please note that that shipping time mentioned on our page is for reference only.
  We cannot be held responsible for late delivery due to circumstances such as traffic congestion, adverse weather, acts of god, customs inspections, etc.
  We will combine multiple items but we do not offer reduced shipping costs
   
  Attention:
  We will try our best to assist you to minimize/avoid custom charge.
  Tax depend on luck and we are NOT responsible for any import duty.
  The free delivery cost is not included the extra fee for remote area. cost to some countries especially in South America and East Europe via DHL/Fedex or other express couriersmaybe required.
  Welcome to make enquirer about the shipping cost.
  Delivery of express courier USUALLY takes 3-7 working days. Standard Delivery is 14-31 business days.
  After the payment has been fully recieved, please allow 2-3 working days for processing your order.
  Item will be shipped after payment is confirmed.
  The express courier is always punctual, but please note that that shipping time mentioned on our page is for reference only.
  We cannot be held responsible for late delivery due to circumstances such as traffic congestion, adverse weather, acts of god, customs inspections, etc.
  We will combine multiple items but we do not offer reduced shipping costs
   
  Attention:
  We will try our best to assist you to minimize/avoid custom charge.
  Tax depend on luck and we are NOT responsible for any import duty.
  The free delivery cost is not included the extra fee for remote are  

Items purchased from this listing are TAX FREE to US & UK & EU.

Warranty

Does your company provide a warranty?

>>Our company “Citiwide Technologies Limited” provides a 30 days return policy.

Does my item come with a manufacturer warranty?

>>We sell parallel imports which do not come with a manufacturer warranty.

Does my purchased item come with a receipt?

>>You can download a copy of your purchase from PayPal as a receipt. Our company does not provide a receipt for purchases. However, if you would like one, you can contact us where we will happily provide you with a receipt.

Focused on Customers

General

Are your products genuine?

>>Please note that we only sell genuine, original items and do not sell counterfeit goods. 

Have your products been used?

>>We only sell new products boxed in its original packaging. If the item is second-hand then this will be clearly marked as “pre-owned”. 

​Enquiries: Please leave your message in eBay.​

I have a problem with my product. What can I do?

>>If there is a problem with your product then please send us a message where we will be happy to assist you.

What is your return policy?

>>Our company “Citiwide Technologies Limited” has a 30 days return policy if you would like to for any reason return the product.

I want to return the product. Would I need to pay for shipping costs?

>>If the product is defective, damaged or incorrect then we will bear the shipping costs. If not then you as the buyer will be responsible for the shipping costs.

NB: Our company email address is not used for communication on eBay items. Therefore, you will not receive any response to any emails. 

There is no return for this product after opening due to hygiene issues

Please note that if you want to return the parcel, our company does not include free returns, please return the parcel by yourself within 7 days after receipt

After receiving the package, it will be refunded by EBAY, please make sure that the package is complete and unopened and provide the return waybill number!

If the shipment is paid on delivery, the fee will be deducted at the time of the refund, and there will be no refund for returns after 7 days. I hope you understand the company's return process!