1 In no circumstances can your image be cropped OR changed by the buyer as this may impact on the out come of the end result - if you require a specific person from your image to just be used please still send original & request me to take that person from your image only
As the receiver I rely on my listings to be read before purchase If you do decide to crop the image & does impact on the end result that you do not like I cannot be held responsibly
as warning has been given & sadly cannot chase OR request original's from my buyers as this would impact my ebay store greatly & would not be able to provide the service that I offer currently to my buyers
2 You must give a preference to your order (this could be photo layout or font or text layout) - I do not spell check what you send over is what I shall copy
3 I rely on my buyers to send me the "best" possible photo - which will impact on the end result so please make sure its the best of the best
- you may send & would recommend that as the buyer to send more than one image to me to ensure I have an option to pick
I feel that will come out the best but only do so if you do not mind me picking which photo
4 You must know what type of product you are buying from engraved to printing & understand the 2 different items I sell via ebay
& know what I sell on ebay as well as understand FREEBIES T&C that it is subject to availability during busy periods the free add on may not be available OR just not enough space to add please note that I cannot always advise this before/after making so be aware that service may not be offered all the time however I will try my best to meet your requirements
5 Bare in mind if you have purchased an item with your image to be placed on to a "shaped" item there may be some minor changes to the preference to avoid the maximum cut off this would of been done to increase the quality & out come of your item, but I cannot stress that completely avoiding cut offs with any shaped would be impossible - so if this is and issue you need to let me know to work with you upon ordering
6 Do note, that EDDs are generally not a guaranteed delivery time window. Various factors (one-off or otherwise) may result in deviations from the EDDs for any individual package
I shall ensure on time shipping but have no control over delivery factors. If you know an item before/on OR 3 business days later from the EDD you must choose a more suited delivery option
I ask from all my buyers to take responsibility on the postage choice and understand that risk factor of not choosing correctly would be the buyer risk
7 If you struggle to send over your requirements do not leave me a buyer note asking for help as from time to time this may not be picked up - you must contact me directly via ebay message to get my attention and help! do not just leave it and assume & wait for me to reply
8 If you contact me & do not get a reply from me in 48hrs hours (doesn't include w/ends OR holidays you must sent another message -
I know its not the buyers job to chase and aim not to put my buyers in that situation but from time to time human mistake do happen the message may be missed in error OR the message may not of come through OK.
9 If you have an issue with your purchase I ask you not to just leave me a negative feedback without contact as I like to set the right expectations on resolution
10 There is not text limit on my products unless stated - but remember less is more - the more you have - the smaller the text shall be
11 My estimated delivery time is based on when FULL REQUIREMENTS are received NOT the date OR time of purchase
- bare this in mind late requirements late delivery
12 If you purchase more than 1 ITEM you MUST send the requirements in 1 message from passed experience buyers tend to send over 2 OR 3 & this can caused unnecessary mistakes as the 2nd message may not come through meaning the image and text is duplicated for your orders
13 If your text is NOT English OR require special Charters in the letter's please contact me first to make sure I can do this other wise your finished item may not show the special charters
14 once requirements are sent any change request to the original request may not or cannot be changed there for it's the buyers responsibility to make sure ALL requirements are sent correctly first time, any change request may be ignored or not picked up before delivery
15 Occasionally, I might need to contact you to confirm an inscription, so to avoid delays in dispatch time, please keep an eye open for any messages