IMPORTANT
As paypal reformats messages it is important that we know exactly where to position your engraving.
Please send text as below or as shown in the additional information box at the bottom of the listing:
Line 1: xxxxxxxxxx
Line 2: xxxxxxxxxx
etc.
We copy and paste messages
PLEASE TAKE CARE WHEN TYPING YOUR MESSAGE.
PLEASE CONFIRM ALL INFORMATION
AS SOON AS POSSIBLE
TO PREVENT ANY DELAYS
IN SENDING YOUR ORDER
RETURNS
Any errors on our part we will replace free of all charges
FEEDBACK
We will always leave feedback. In the very rare occasion where there may be a problem with you goods or service please contact us to resolve the situation before leaving bad feedback.
Cancelled orders
If we do not receive engraving details or in the event that details are unclear we will contact you through ebay messages for confirmation. Please monitor your messages.
Unfortunately if we do not receive engraving details in time to complete your order within the listing timescale, we may need to cancel the order and ask you to re-order at a later date.
Any questions please feel free to ask
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