New Charcoal Outdoor Aluminium Sofa Lounge Setting Furniture Set Chairs Table

When will my order be shipped?

All in stock items are dispatched same day if ordered before 11:30am, or next day if ordered after 11:30am (excludes weekends and public holidays). If products are not available for immediate dispatch, the estimated dispatch date will be shown on the product page (e.g. pre-order items).

Please note that cancellation fees and return shipping fees may apply if you cancel an order after we start processing it.

When will I receive my order?

After dispatch, the estimated delivery time to Sydney, Melbourne, Brisbane and Adelaide is between 4-8 business days, Perth between 6-10 business days, and for the rest of Australia between 5-10 business days. However, please allow up to 15 business days for all deliveries.

Delivery times and dates are approximate only. Please contact our customer service for delivery information.

What if there is more than one product in my order?

In most cases we will ship all your items all together to keep your delivery costs down. If your order includes pre-order items, we will wait for all items to arrive before shipping your order. If you would like multiple deliveries, please contact us at 1300 040 677 Extra costs may apply.

In some cases, you may receive separate deliveries that come directly from our different warehouses.

For fireplace suite set, the mantel and the fireplace may arrive in different time and days due to the difference in sizes.

How will my order be delivered?

To provide you the most competitive delivery costs in Australia, we use a combination of carefully selected carriers depending on your products and location. Our carriers offer a Standard delivery. Standard delivery is a one-person service to your door on ground level only.

Standard deliveries are made Monday - Friday during normal business hours, excluding public holidays. Please ensure that there will be someone available at the nominated delivery address to sign for your items and receive the delivery*. The standard delivery service does not include taking the items inside, upstairs or in lifts, placement in your home or removal of packaging.

* HEAVY OR OVERSIZED ITEMS: Due to OH&S requirements, drivers will need assistance to carry items from the vehicle to the ground floor door of your home or building for any items designated as heavy or oversized (over 25kgs per box). To find out if your items are heavy or oversized, please see the Specifications section on the product page. For delivery addresses that have limited access or are not on the ground floor, we suggest getting the help of family, friends or a neighbour to assist bringing your items inside. If no one is available to assist the driver, please contact us and we will be happy to advise if an assisted delivery could be arranged for your order at an extra cost.

CLICK & COLLECT

We do not charge any pickup or handling fees. You are welcome to personally come and pick up your order. Please give us a call in advance as we have multiple warehouse locations to accommodate the different products we sell. Most products are available for immediate pick-up (terms and conditions apply).

Accepted Payment Methods

Immediate payment is required upon selecting "Buy It Now" or upon checking out through the cart.

We accept payment via All Major Credit Cards (Visa, Mastercard, AMEX, Discover), Google Pay, PayPal, & Apple Pay (on mobile & eBay App).

Thank you for shopping with us on eBay!

All Moda Living products come with a 30 day money back guarantee for your peace of mind!

We are confident that you will be absolutely delighted with the quality and value of our products. If you are not totally satisfied for any reason or if you have changed your mind about your purchase, you may return the product to us within 30 days of the date you received it for a full refund of the purchase price. You will be responsible for the shipping costs irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes any costs you incur for us shipping the product to you in the first place and the cost of shipping the product back to us.

If you exercise your rights under the 30-day Money Back Guarantee, you:

• (a) must notify us in writing within 30 days of the date the product being delivered to you by sending an e-mail to info@modaliving.com.au
• (b) must provide us with proof of purchase;
• (c) must return the product to us in its 'as-new' and original condition with all internal and external packaging, accessories, swing tags, labels and manuals complete and intact. The item is NOT used, worn, assembled or damaged, and is in 100% re-sellable condition when we receive it.
• (d)you need to send us photos of the product in original packaging
• (e) must return the item or product to us at your own cost; and
• (f) are not entitled to make any claim for the breach of any warranty.

If you received free postage with your item, a 20% postage fee will be deducted from the refunded amount.

The following products cannot be returned/refunded due to a change of mind:

• - Products described as "made to order"
• - All forms of clearance stock
• - Orders for commercial or non-domestic use
• - Products assembled/used

Modaliving reserves the rights to decline any return/refund of products not in as new and original condition and original packing. Items not returned in their original packaging are subjected to damage or soiled whilst in transit. If we accept a return in packaging other than the original packaging, at our discretion, a minimum re-packaging fee of $50 will apply. In such cases you would be responsible for ensuring the product is packaged in a manner that would prevent damage during transit.

Moda Living will not accept any return/refund request with no packaging.
You are welcome to organize the return to us by yourself. If you want us to organize it,returns need to be booked with us in advance. Please advise us the day that our courier can pick up the return. We will then provide you with a Return Authorisation (RA) number/label for tracking purposes. Please print and cover the old label on the carton box.

Refund is generally processed within 7 days of receiving your item back.
We reserve the rights to refuse provision of services to you if you abuse your rights.

Items must be returned within 30 days of the auction ending

Buyer will pay for return shipping.