WHY BUY FROM US

Here at Equip2Clean our objective is simple - to provide you with an efficient, quick and easy way to buy the products you want at competitive prices, delivered directly to your door. We firmly believe in supplying our customers with value for money and only supply high quality products. Because we have lower operating costs, these savings can be passed directly on to you, which allows you to buy at some of the most competitive prices online. Every item we sell conforms to all UK / Euro safety standards and is packaged to ensure its safe arrival to you.

We offer same/next day dispatch (working day) to ensure you get your order quickly. Delivery is fast too with most of our items despatched on a Next Working Day courier service! (Note: Only available for mainland UK areas, please see delivery tab for more information).

DELIVERY

Some areas may require a small surcharge, please contact us for more info on this. Additional postage will be required for the following areas:
Channel Islands: All postcodes containing GY and JE
Isle of Man: All postcodes containing IM
Scilly Isles: TR21-TR25
Scottish Islands: All postcodes containing KW / HS1-HS9 / IV41-IV49 / IV51 / IV55-IV56 / KA27-KA28 / PA20-PA80 / PH4-PH50 / ZE1-ZE3
Scottish Highlands: All postcodes containing AB and IV / KW1-KW14 / PA21-PA38 / PA80 / PH16-PH26 / PH30-PH41 / PH49-PH50
Northern Ireland: All postcodes containing BT
Isle of Wight: PO30-PO41

Once a Paypal payment is made we usually process and deliver the item within 1-3 working days (Saturday, Sunday & Bank Holidays do not count as working days).  Always leave us a contact number for delivery purposes - LEAVE ON THE PAYPAL PAYMENT FORM UNDER 'NOTES TO SELLER' SECTION.  Items are delivered by Royal Mail, DPD or Palletways depending on the size of the item.  Signatures are required for deliveries made by DPD or Palletways.  If no-one is in to receive the delivery and the item cannot be left with a neighbour, the item will be returned to the delivery depot and you will have to collect from there or organise re-delivery.   There may be a charge for this.  The driver is not insured or able to place the item anywhere else but the nearest point on your property to the road.

RETURNS

We are delighted to offer our customers a fantastic 14 days returns policy - some terms and conditions apply.

Customers are welcome to return unwanted items to us within 14 days as per the Distant Selling Regulations.  Customers must notify us by email or phone within 14 days of receiving the item.  Please note that customers are responsible for the return costs of unwanted items.

Please be advised that the following charges may apply if you wish to return your goods if no longer required or the wrong item is ordered:
1. Incorrect sized item purchased (no longer required) will incur a restocking fee = Small Item (less than 25kg) £8.00 / Large Items (over 25kg) £20.00
2. In the case, where you ask us to arrange collection on your behalf; where a pallet service is required due to its weight and size the charge is minimum £55.00 - £110 depending on collection postcode.

PAYMENT

We accept payments via PayPal.  If you are collecting the item you can also pay via Credit/Debit card or cash on collection, please contact our office to arrange collection time and day.

CONTACT

If you have any queries regarding our products, service or anything else you can contact us by sending us a message through eBay.

Our offices are open between 7.30am to 4.00pm - Monday to Friday.  Please note messages and emails are normally answered within 24 hours of receipt, they will not be answered outside of office hours.  Messages sent over the weekend will be answered on Mondays (excluding bank holidays).