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English Terms, Policy and Conditions
-abstract of the important points - translate into english-
We are a german trader!
GLOBAL/Region Free means that the game can be activated worldwide.
Has a game a region lock, we described this in our product description.
Customer Service
Please make your request via ebay message (contact seller).
Usually you will receive an answer in a few hours. But always within the 12 hour limit.
Terms of payment
Bank transfer (SEPA) (ONLY FOR EUROPE):
After we have received the amount, you receive your code by e-mail. By a bank transfer is not necessary an identity check.
PayPal Payment:
We demand an identity check (verification) from some buyers (not of everyone).
There
are too many frauds with hacked PayPal accounts (by Phishing or
Trojan), we must protect ourselves. PayPal leaves this safety measure to
the sellers, because PayPal does not
want to take over the responsibility for hacked accounts. The costs
for the
fraud must pay the seller. For safety reasons we demand of some
buyers an identity check. You must send to us a copy of your identity
card, the name should correspond to the identity card. The ordered product
remains as long as our property, until the check was successful.
Note accordingly ID copy: It
isn't forbidden to demand a blackened ID card copy at digital goods
(shipment by e-mail) which in addition were still paid with PayPal.
You
may and should blacken all data which aren't required for this special
purpose. If you blacken afterwards by software areas into scans, you
take care that the processing cannot be undone by the receiver.
You edit best the pictures with Paint since the overwritten data cannot be undone any more.
But even if you shouldn't send us any blackened ID card copy, we assure that the data aren't abused.
The verification takes only a few minutes. All customers outside
Europe must carry out the verification. We reserve the right to cancel
any transaction that cannot provide proof of ID.
We ask for your understanding.
Alternative method (Only for Europe Customers):
If you don't want to provide proof of ID, you have 3 choices:
- you make a (new) payment by bank transfer (SEPA) [If you have paid by PayPal, we cancel the PayPal payment]
- we can send you the code on postal way. It costs you 4 euros, if it's below 50 euros goods value.
- we cancel your order.
General, Guarantee & Return
General:
We sells games as digital good worldwide.
A digital good is a License Key, that can be reedemed only once.
There are mainly License Keys (codes) from Steam, uPlay, Origin and GOG.
Guarantee (digital items):
We give our customers a guarantee:
- the fact that it concerns the bought game,
- the fact that the code can be activated
- and the fact that the code is never blocked.
At all other problems with a game:
Buyer is responsible for ensuring their
respective computer meets the games minimum requirements (as listed in
the product description) in order to play.
We
are not responsible, if you have technical problems with yourPC/game (e.g. game crashed; game does not start; etc).
Please visit the forums of this game/problem. There are many helpful solutions for many problems. But we
can also help sometimes, if your problem has a known cause.
For
all other issues, such as invalid or duplicated keys, we need the help
of the buyer when required. Those who refuse to cooperate or are not
actively involved in a solution are not entitled to get a new code or
even a refund.
My code not working (cannot be activated)
In
the event that the key sent does not work, you may be asked to provide
appropriate evidence (such as screenshots). So often misunderstandings
are cleared up in advance, e.g. typing error, wrong input window, etc..
If your cooperation indicates that it really should not work, you will
receive a new license code or, if no longer available, a refund. But as
long as codes from the game are in stock, a refund is not provided for
and will not be allowed. The buyer of course continues to retain his
rights to fulfill the contract of sale, that it includes the working of
the code and that it is the purchased game. See also our guarantee,
which follows the healthy human being.
Return:
When we have sent the code to you, is a
cancel not more possible. The key tie the game forever on your online
account.
Due to the nature of the sale being for an activation
key/code (that tie the game on your online account) refunds are not
accepted.
Should a game cause technical problems:
After a successful activation the buyer is alone responsible make the
game run on his PC. Buyer is responsible for ensuring their
respective computer meets the games minimum requirements (as listed in
the product description) in order to play. We
are not responsible, if you have technical problems with yourPC/game
(e.g. game crashed; game does not start; etc).
Please visit the forums of this game/problem. There are many helpful
solutions for many problems. But we
can also help sometimes, if your problem has a known cause.
For
all other issues, such as invalid or duplicated keys, we need the help
of the buyer when required. Those who refuse to cooperate or are not
actively involved in a solution are not entitled to get a new code or
even a refund.