An item that was discovered to be defective upon receipt  can be replaced or returned for a full refund.
  Damaged or Missing items:        
  Claims for items damaged in transit or missing items must  be received within two business days of receipt of the shipment.

Replacement:        
  We will send a product replacement after the authorized  return has completed our receiving/inspection process. The replacement will  ship within four business days following the receipt of your return. Please  allow for additional processing time after holidays.

Although it is our goal to ship a replacement as quickly  as possible, a replacement cannot be shipped before we receive and inspect the  return. To receive a replacement more quickly, you may place a new order for  the same item (shipping not included) and we will issue a refund for the full  value of the returned product (including shipping) upon completion of our  return process.