Description

Avocent 18.5'' USB LCD KVM Console English Keyboard, w. Rails


TESTED!

Only for business customers (with VAT ID number). 

Do not bid/checkout if you do not intend to purchase or when you are not sure about the product specification. Contact us for more details if you need more information. 

Please understand we have limited control once the package leave our warehouse, We will help to claim for damaged package during the shipment. But we are NOT responsible for any package that lost in your front door or tracking# has proved "DELIVERED". 

Check with your neighbor if you didn't receive the package if the status shows DELIVERED, in many cases, it might be delivered to your next door.


POLICIES

Payment
  • Immediate Payment is required after the Winning Bid
  • Item will be shipped immediately on the same or next business day of receiving full payment
  • We only ship to CONFIRMED ADDRESS. (Prevent Fraud)
  • If need to ship by alternate address please make sure your alternate address is confirmed.
  • Wholesales or Reseller are welcome!
Shipping
  • Shipping within 24 hours.
  • International Shipping possible.
  • Items Will be Shipped by UPS or DHL. If you have any special requirement, please contact us directly.
  • Tracking Number will be updated on eBay.
  • We ONLY sell to business customer (with VAT IT number)


If you buy big quantity, please contact us for the optimal shipping method.


Returns


Warranty

  • Warranty coverage does NOT include the cosmetic damage of the product.
  • If products with direct manufacturer warranty, please contact manufacturer directly.
  • Please refer to the product description page for warranty coverage period.
  • Product has a 30 days Limited Warranty from our company
  • White Label/Generic products' warranty is covered by our company.

Defective Item

  • Please contact us if item is defective or failed for RMA Exchange / Refund
  • If White Label/Generic Products, Contact us for tech support or defective exchange
  • Contact us by eBay Message to submit and request RMA number.
  • Return item must be received within 14 days after RMA Number is issued.
  • Return item must be attached with original invoice and original retail box, also write down RMA number on the carton box.
  • Package will be rejected if without RMA #
  • Defective item will be replaced with a new item

Return Item

  • If you have re-exported the package out of the country, you will need to pay for International return shipping fees to return the package to us. We need the item back in order to issue refund/replacement.
  • Contact us by eBay Message to submit and request RMA #.
  • Items returned without RMA number will NOT be accepted or processed.