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Customer Support
How does it work?
The iDRIVE throttle controller modifies the voltage signal from the fly by wire pedal assembly to allow you to tune the response from your accelerator pedal and greatly reduce the dead zone from when you initially depress the pedal commonly referred to as throttle lag. The iDRIVE does not plug into the OBDII port.
Does iDRIVE increase power output?
No, iDRIVE throttle controllers wont increase power output. They have no control over fuel mapping, air fuel ratio or injection timing etc. iDRIVEs simply change the way your throttle responds for sharper response. Although the exact result is hard to explain it basically wakes the car up and makes the acceleration feel less lazy.
Is iDRIVE suitable for Towing?
iDRIVE throttle controllers are very useful for towing as they help to get the vehicle moving with less effort, especially useful for towing around town where there is a lot of stopping and starting.
Is iDRIVE suitable for Manual Transmission?
iDRIVE throttle controllers are suited to both Automatic and Manual transmission.
Is iDRIVE hard to install?
On most vehicles an iDRIVE can be installed in less than 2 minutes with no special tools or technical knowledge required. It is a simple plug and play device that is designed to specifically integrate into your vehicle.
Is iDRIVE universal or vehicle specific?
Although there are many shared applications, each iDRIVE application is relatively unique to each vehicle. Please check our application guide to see if your model is available. If you don't see your vehicle listed please feel free to contact us to check as we are adding new applications all the time.
Is iDRIVE suitable for petrol vehicles?
The iDRIVE throttle controller can be used on both naturally aspirated and forced induction Petrol and Diesel engines.
Can't I just press the accelerator down faster to replicate the same response?
IDRIVE throttle controllers work in 2 ways. When you first depress the pedal there is what is referred to as a dead zone where there is very little response, no matter how hard or fast you hit the pedal you can't overcome this. The iDRIVE converts this signal to action, greatly reducing this dead zone. The second part is opening the throttle earlier in the pedal stroke, in theory you might be able to replicate this by pressing the pedal faster and harder, but in practice you can't. For anyone who doubts the effectiveness of an iDRIVE throttle controller, I highly recommend taking advantage of our 30 day money back guarantee. If you are not 100% happy with the result you can send it back for a full refund – no questions asked.
When the iDRIVE was first launched on the market, on one of the Ford Rangers forums there was a gent who constantly told perspective customers they were wasting their money and could just put their foot down harder to get the same result. After weeks of this persons negative comments – I offered to send him one with an invoice. If he was happy with it he could pay the invoice, if not I would pay for the return postage. Not only did he pay the invoice, he then went on to post a full apology and very generous product review.
Will iDRIVE work with other modifications?
Aftermarket Cruise Control – Yes, to date we have not seen an aftermarket cruise control that won't work with an iDRIVE including units that plug directly into the fly by wire system. ECU Tune / Re-flash – Yes, iDRIVE throttle controllers can still be used after an ECU tune/reflash. In most instances tuners don't change throttle parameters. Even when throttle parameters are changed the adjustability of throttle response that the iDRIVE provides can still be quite useful.
Power Chips / Exhaust – Yes, Power chips and upgraded exhaust system work on a different part of the car so an iDRIVE will only compliment the positive effects of chips and exhausts.
Will an iDRIVE void my new car warranty?
Any aftermarket/non-genuine modification you make to your new car will have some impact on your new car warranty, if it is deemed to have caused the issue you are seeking warranty on. In respect to iDRIVE, iDRIVE Australia has done extensive testing to ensure a correctly fitted iDRIVE wont damage your vehicle. The iDRIVE has been designed so that if it develops a fault, the vehicle can be put back to factory settings and the vehicle will return to normal operation. So if you are ever concerned, simply remove the iDRIVE and plug the factory wiring back into the pedal assembly. In the unlikely event that the iDRIVE does damage your vehicle the iDRIVE is fully covered by our product liability insurance.
My iDRIVE doesn't turn off?
iDRIVE throttle controllers don't require there own power source. They rely on power from the accelerator pedal. In many vehicles, when power to the ignition is cut many accessories take some time to power down. You may find it will take 30 seconds before your iDRIVE turns off. It may also turn off during periods of inactivity such as when cruise control is in operation. Simply touching the accelerator will instantly turn it on.
iDrive Australia has recently rebranded to be called 'Ultimate 9', and all new models of iDrive throttle controllers are changing to show 'Ultimate Performance' on the product. You can be assured that these are 100% authentic iDrive throttle controllers!
DELIVERY
Engine Parts Australia offers free shipping on the vast majority of fixed price items, and delivers to every state in Australia. At present, we do not ship outside Australia.
If you live in a remote area (NT, FNQ, WA etc.) you may be up for a postage surcharge on larger/heavier items. Please always check your postcode in eBay's postage calculator before making a purchase.
Delivery estimates are in business days (Monday to Friday, public holidays excluded)
Victoria
Metro: 1-3 days
Regional: 2-6 days
NSW
Metro: 2-5 days
Regional: 3-7 days
ACT
Metro: 2-5 days
Regional: 3-7 days
QLD
Metro: 2-5 days
Regional: 5-7 days
SA
Metro: 2-5 days
Regional: 3-7 days
TAS
Metro: 2-5 days
Regional: 3-7 days
WA
Metro: 8-10 days
Regional: 10-14 days
NT
Metro: 8-10 days
Regional: 10-14 days
Unfortunately, due to OH&S laws and regulations, we have a strict 'no pickup policy' at Engine Parts Australia.
POSTAGE & DISPATCH
After payment is cleared 90% of all items are dispatched within one business day, however please see below for estimated delivery times by state. Your item will be sent via courier or Australia Post depending on its size and weight.
Items will only be delivered during normal business hours (9am-5pm) on weekdays. Delivery is not available on weekends, public holidays or after business hours.
Where goods are sent through Australia Post, the buyer may receive a knock on the door or a card in their letterbox indicating their item is available for pickup from their local post office. A signature is required for collection.
Buyers will be able to trace the delivery online with a unique tracking number which will be sent to you once the item has been despatched and accepted by the nominated freight carrier.
A re-delivery fee will be charged to buyers for items that are undeliverable and/or returned due to incorrect delivery address or unsuccessful delivery.
Please be aware that PO Boxes cannot receive items above 20kg or longer than 100cm.
Buyers have the full responsibility to provide us with the correct delivery address and mobile phone number on the checkout page before payment. Any changes to address after checkout will not be considered as valid.
The courier may require your assistance unloading from the vehicle with some of the larger items. Our couriers deliver to the property entrance only.
We cannot guarantee door to door delivery for every customer. Buyers in remote areas such as farms, islands, mining camps, small towns, or out-of-towners, etc may need to collect from their nearest freight depot.
WARRANTY
Engine Parts Australia offer a 12-month warranty on all brand driven products and 6 month warranty on house brand products.
Warranty cover does not include damage caused by normal wear and tear, accidents, misuse, lack of maintenance, neglect, or other external causes; to damage caused by operating the equipment in a manner outside that described in the instructions. The warranty is considered void if the item has been modified, altered or tampered with by a person (or persons) outside its intended use.
Parts purchases, consumable components, and accessories [such as electrical components, hosing, chains and performance components etc.] are not covered by our standard warranty once used. Should your part or consumable component arrive with a manufacturers fault please contact us to discuss a resolution prior to using the item.
Until the nature of any fault is determined, the resolution Engine Parts Australia can offer may vary. To assist with a quick resolution, photos will be required to help identify the issue. Where necessary, the item may need to be returned to determine fault/issue. Once the fault/issue is clarified, Engine Parts Australia will offer to replace the item and if no replacement is available, an alternative product of similar quality will be offered. Other alternatives may be given to the satisfaction of both parties.
To assist with a quick resolution, photos will be required to be emailed to Engine Parts Australia. Once the fault/issue is clarified, we may offer replacement parts to the customer. Where necessary, the item may need to be returned to repair the fault/issue. Free return postage is available for the first 30 days following purchase, beyond this, the buyer is responsible for returning the goods for repair (see RETURNS for more info). Once the fault/issue is clarified, Engine Parts Australia may fit replacement product or offer replacement product to the customer. Other alternatives may be offered to the satisfaction of both parties.
As we are only stockists and not manufacturers of the products, any failed components may need to be assessed by the manufacturer and can take up to 30 days for a decision to be made.
Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or don't match description. More information at returns.
Should you wish to claim a warranty on your item, please follow the process outlined in the Return section.
WARRANTY DENIAL
The warranty claim may not be accepted in cases where the buyer has contributed to the failure, or been misleading in their description of their issues. In these instances, where freight costs were incurred by Engine Parts Australia to return your item for inspection, reimbursement to Engine Parts Australia may be required prior to releasing the goods. The item is also to be returned to the buyer at the buyer's expense. This returned freight cost not to exceed original freight cost. Where the item was purchased with free postage, freight costs are to be set at 25% of the item cost. Payment is to be made to Engine Parts Australia within 14 days of being notified of warranty rejection. Where money is owed to Engine Parts Australia for repairs and/or postage, Engine Parts Australia is entitled to hold onto the item until payment is made.
RETURNS
Prior to returning any item, our Customer Service Department must first issue you a Return Authorisation (RMA) number. All other relevant information will be sent to you at this time.
Returns are accepted in line with our warranty conditions.
Should you wish to return a faulty item, please communicate via eBay Messenger. Photos and/or videos of the item may also be requested to assist in the return process.
When a return is authorised by management, it is the buyers responsibility to ensure the product is packaged securely to prevent any damage during the return process. Failure to do so may affect the ultimate resolution to be offered, which may include repairs or replacement items. Alternatively, a refund can be offered.
To enable Engine Parts Australia to continue offering the very best price, freight arrangements vary depending upon the time that has expired since purchase. Within 30 days of the customer purchasing the item, Engine Parts Australia may provide details allowing return of the item at no cost to the customer (where freight costs apply). Following this 30-day period, the customer is responsible for the cost of returning the goods.
If the item is required to be returned, the outcome of the inspection should take no longer than 8 business days from the date the item is received by our service department (times may vary). As we are only stockists and not manufacturers of the products, any failed components may need to be assessed by the manufacturer and can take up to 30 days for a decision to be made.
Negative eBay feedback or Google reviews do not resolve issues, Engine Parts Australia prides itself on our customer service relations, and we are willing to resolve any issue that may arise.
30 DAY RETURNS
If your item was purchased in error, or you've simply changed your mind, it may not be too late for a refund. To see if you are eligible please see the following requirements:
We must be notified within 30 days of you receiving the item that you intend to return it. All relevant returns information will be provided at this time.
The item must be returned at the buyers cost in original re-saleable condition with all tags and packaging (ready to be put back on the shelf). All products sold by Engine Parts Australia are not resellable if the packaging is opened (as per eBay's return poilicy, 'If the item you're returning isn't in the same condition as it was when you received it (including all packaging), or if it gets damaged in transit, the seller may only give you a partial refund.' which includes all packaging). Please ensure you have selected the correct sizing on your products BEFORE purchase. Any wheels that have the packaging opened will not be accepted for return under any circumstances.
The item is securely packed to ensure it is received in original and re-saleable condition.
The item/s are NOT opened, used, worn or damaged, and are in perfect condition when received.
Do NOT stick or write anything on the item itself or its original packaging. Please only write or place postage stickers once you have completed wrapping your item for despatch to Engine Parts Australia. Failure to do so may cause a rejection on the return.
If the item was sent with free postage, a postage fee of up to 25% will be deducted from the refund amount.
If the item has sustained damage in transit, or does not return as noted above, a revised refund amount may be required
If you wish to make a return within 30 days, please send us a message via eBay Messenger stating your order number, the item/s you wish to return, and the reason for the return. Our Customer Service team will respond to your email and, if applicable, issue you a Return Authorisation (RMA) number. All other relevant information will be given to you at this time. Engine Parts Australia will not accept the return of any item/s without an RMA attached.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure or for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
ORDERS & PAYMENT
To ensure a smooth transaction, please follow the payment instructions laid out in the eBay system. If you are new to eBay and unsure how to purchase, please do not hesitate to get in contact with us as our Customer Service team will be happy to assist.
The simplest way to facilitate payment is Paypal via the Checkout process.
Orders can also be taken over the phone between Mon- Fri 9am-5pm (AEST - no public holidays).
Our stock levels can change at any time. An order is only complete once payment has cleared. To prevent missing out, it is best to pay as soon as possible. Once a payment has cleared, 90% of products are dispatched within 1 business day, however please see our shipping page for estimated shipping times by state. Engine Parts Australia is not liable for any unidentified payments or delays of delivery due to failure to follow instructions during checkout.
Due to our warehousing process, once payment has been received, orders are unable to be cancelled. Our 30 Day returns process may assist in this instance.
As always, if you have any questions, please get in contact with our Customer Service team who are more than happy to help.
The fastest and best way to contact us is through the eBay messaging system. If you contact us through a method that is not part of the eBay message system, we may not see your message and our support team will be much slower in dealing with your query.