SHIPPING
We use only Royal Mail for our shipping.
Shipping Second Class is included in the majority of our
listings. This is a 2-3 day non-guaranteed service and fulfilment is wholly out
of our control. Often, deliveries are achieved in as little as 1 day but, in very
rare and exceptional circumstances, this has been known to take over 1 week.
Where an improved service is required, a First Class option
is available as you go through checkout. This is a 1-2 day service but, again, non-guaranteed.
TRACKING
We are extremely limited by Royal Mail in our abilities to
track shipments. A reference number will be provided as soon as an item is released
for shipping, but Royal Mail can only track when a delivery (or delivery
attempt) has been made, not progress through the delivery network.
We have no means of accurately confirming the exact
location or delivery date through Royal Mail and, in the past, their only
advice in attempting to locate delayed or lost items is to ‘wait 15 days and
file a lost item case’.
SPECIAL DELIVERY
Where delivery is time critical, a Special Delivery option
is available. This is a next-day by 1:00pm guaranteed service with deliveries only
on Monday to Friday.
eg… an item ordered on Monday should arrive by 1:00pm
Tuesday… an item ordered on Friday should arrive by 1:00pm the following
Monday.
We can not offer a next-day service for Saturday delivery.
As the
majority of our product are bespoke, cut off for the Special Delivery option is
1:00pm.