Specifications:
Customer Promise |
1. If you have a problem with one of our products, please do not hesitate to get in touch. We are always here to help. Customer satisfaction is paramount to us, so we will quickly resolve any issue to your full satisfaction. 2. We kindly ask that you contact us in the first instance instead of eBay or Paypal. We would really appreciate if you contact us directly by eBay messaging rather than opening a case against us or leaving negative feedback as this damages our eBay seller rating. 3. Neutral/negative feedback will not help us solve your problem and seriously damages honest sellers like ourselves. We would really appreciate the opportunity to put everything right for you first. 4. If you are satisfied with our products and our service, please tell your friends and leave us positive feedback :) If you are not satisfied with our products or service, please DO tell us. 5. If you wish to return or exchange an item, please contact us within 14 days and we shall provide instructions for sending your purchase back to us. A Refund will be given as either money back via Paypal or an item exchange (as you prefer). Thanks Ebayers |
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Shipping |
1. Once we have received your payment via PayPal, your item will be dispatched within 3 working days (please check the listing for the specific dispatch time). 2. All goods are dispatched by Royal Mail 48 (second class) from our UK warehouse based in the North West. Parcels will take between 3-5 days to be delivered once dispatched. 3. Please allow ample time for your order to arrive before contacting us. Royal Mail can sometimes be subject to slight delays. Please refer to the estimated delivery date provided on the eBay listing. 4. In the unlikely event that your order does not arrive, please contact us via eBay messaging and we will get back to you right away to arrange an immediate replacement. |
Payment |
1. We accept payment via PayPal only. 2. All major credit & debit cards are accepted through secure Paypal payment processing. 3. Your order will be dispatched to the address provided through Paypal. Please make sure this address is correct before you pay. We cannot be held liable if an incorrect address is provided to us. |
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