Experience a fresh take on our best-selling Truelove collars with a burst of creativity! Inspired by the vibrant Spring blooms, these Truelove dog collars come with delicate yet captivating floral patterns and colours. Elevated your dog's style with these enchanting collars thoughtfully designed to not only adorn but also provide the utmost comfort and functionality. Featuring a large sturdy O-ring attachment and equipped with a robust plastic buckle that securely holds the collar in place.
Discover the Spring Blossom Collection's four floral motifs:
To find the perfect size for your dog, please measure your dog's neck circumference in the position shown on the diagram.
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This guide is provided for reference only.
At That Dog, we're more than just a pet product retailer β we're a small British business with a passion for your pet's well-being. Since our founding in 2017, we have dedicated ourselves to maintaining the highest standards of integrity by introducing the Truelove brand, serving as the primary UK distributor and ensuring our customers always receive genuine Truelove pet products.
This is part of our That Dog Promiseβ’, which is offered across our whole product range, we demonstrate our absolute dedication to customer satisfaction. For more information, check out one of the listing's photos. It's how we let you know that by choosing us, you're choosing dependability and excellence.
Our commitment to customer satisfaction is evident in our That Dog Promise which is now available across our entire product range. This is how we achieved 100% positive customer feedback based on over 40,000 transactions. For details, simply check out our That Dog Promise image in each listing. It's our way of assuring you that when you choose to buy from us, you are choosing quality and peace of mind.
If you have any questions or concerns about an item you purchased or are about to purchase, don't hesitate to reach out to us. We are here to provide you with our excellent customer experience and fast same-day response in the unlikely event you experience an issue or if you have any questions.
At That Dog, we believe that every pet deserves the best, and that includes giving you the opportunity to enjoy more savings when you shop with us.
You can now unlock up to 20% off each Truelove pet product when you add to your basket multiple items from us and checkout in a single transaction. This enables you to combine your items into one order, making online shopping more sustainable by reducing your environmental carbon footprint during delivery. It's our way of saying thank you for choosing Truelove.
We understand that every pet is unique, and that's why each Truelove product comes with its own size guide. To ensure you choose the correct size, please check and measure accordingly for each product you select. The table below shows the range of colours available for each product and direct links to them:
Our aim is to dispatch all orders within 24 hours but please note that on weekends and during bank holidays, we may require a little extra time to pack your items.
For our domestic customers, we offer free UK postage with Royal Mail 48 for all of our customers in the United Kingdom. This service not only ensures the safety of your order but also provides peace of mind with a GPS confirmation scan upon delivery. The delivery aim is within 48 hours from dispatch, although not always guaranteed, and small delays outside of our control may occur.
If you need your order sooner, you can upgrade shipping at checkout for a small fee to either Royal Mail 24 or Special Delivery 1pm. The latter comes with a next-day delivery guarantee by 1pm. Because we know that sometimes, waiting just isn't an option!
For our international customers, we offer worldwide shipping which is automatically calculated at the checkout and with options for upgrading to end-to-end tracking or signature-only delivery. We can reach over 230 countries and territories with Royal Mail's worldwide network of delivery partners.
We will always try to dispatch your order to you as quickly as possible. While the estimated delivery date displayed on eBay is just that βan estimateβ we are proud to say that the vast majority of our customers receive their orders ahead of schedule as we are based in the UK. However, we want to be transparent that local Royal Mail delays, which are beyond our control, may occasionally occur.
If, for any reason, your order doesn't reach you within 5 working days of the due date, please don't hesitate to contact us. Your satisfaction is our priority, and we'll work diligently to resolve any issues promptly once you bring this to our attention. We kindly ask for your patience and to contact us during these rare instances.
Wrong size or simply changed your mind? Not a problem - we're based in the UK for easy fast returns!
At That Dog, we understand that sometimes things don't go as planned. Whether you've received the wrong size or simply had a change of heart, please rest assured β we've got you covered with our generous 60-day return period from the date of delivery to return the item, as long as it's returned in its original condition.
Initiating a return is easy when you shop with us. You'll be presented with multiple return options to choose from. As a courtesy to offering low prices to our valued customers, we ask that you in most cases cover the cost of return postage. Often, the most cost-effective way is to purchase return postage either at the Post Office or conveniently online through Royal Mail's Click and Drop service. For smaller items like large letters, this approach can help reduce the cost of returning any items to us. For your peace of mind, we recommend keeping your receipt or any other proof of postage when returning any items. For higher-value items, please consider a recorded delivery service.
Once we receive the return in its original, unused, and resaleable condition with product tags, our dedicated team aims to process your refund within two working days. The original payment method you used for the order will determine how you received your refund.
Your satisfaction is not just a commitment; it's our promise. If you ever need to make a return or have questions about the process, please don't hesitate to reach out. We are here to ensure that your shopping experience with That Dog remains stress-free and enjoyable.
Β© That Dog Ltd 2017β2023. Duplication, reproduction and/or redistribution in whole or in part in any form or format whatsoever of the above listing for any purpose is strictly prohibited and shall be considered an infringement, unless prior written consent has been obtained from That Dog Ltd, London, England, WC2H 9JQ.