Please Note;

I use new & recycled materials to ensure that your item arrives to you safely. I pack all of my items the best I can which you will see from my feedback. However, as with fragile items there is always a risk, items such as Antiques/Collectables, glass, ceramics, paintings etc are not insured for damage by any of the postal services, with the exception of The Royal Mail. This is why I offer a choice of postage options, so you can choose your preferred postage method. Collection in person is also available on all of my items. In the unfortunate, and unlikely event that something does get damaged or goes missing with the Royal Mail then I will do my very best to assist you in making a claim. I always obtain proof of postage for all of my sent items. Sadly I cannot be held responsible for the postal services poor handling of parcels. Here are a few links regarding Royal Mails compensation policies and how to make a claim if necessary.

http://www.royalmail.com/business/help-and-support/Royal-Mails-retail-compensation-policy-for-loss

http://www.royalmail.com/personal/help-and-support/claims-process-for-inland-items