SHIPPING

All orders USUALLY ship within 24 to 48 hours after payment clears. Orders placed on the weekend will be processed and shipped on Monday (or the next business day if Monday is a holiday) in the received order.

DOMESTIC SHIPMENTS (Within the US)

UPS Ground

Our warehouse is located on the East Coast, therefore delivery is anywhere from 1-5 business days (Monday thru Friday)         

• Northeast (2-3business days)        
• Southeast (3-4 business days)
• Midwest (3-4 business days)
• WestCoast (4-6 business days)
• Business days are Monday through Friday, excluding Saturday and Sunday

Note: Please make sure that if you place an order on Friday before 2:00pm ET for overnight delivery, you will not get your package until Monday, unless you arrange for a Saturday Delivery.

USPS (United States Postal Service)

We use USPS to ship to the following:

PR, GU, APO, and AE

• 4-10 average business days (Depending on shipping preference)
• Business days are Monday through Friday, excluding Saturday and Sunday

**Please note this options is not cost effective on heavier orders.

INTERNATIONAL SHIPMENTS

Same day shipping in most circumstances. Order placed on Saturday or Sunday should be processed and shipped on Monday or the next business day if Monday is a holiday. The transit times listed below to not include the weekends, holidays, or the amount of time it will take your country to process the order thru customs.

UPS/DHL Express Worldwide

Ships to 120,000 destinations in more than 220 countries and territories.

• Tracking available online
• Guaranteed proof of delivery
• Business days are Monday through Friday, excluding Saturday and Sunday
• Transit 2-4 business days depending on location
• For Canada: Handling & Charges are included

USPS (United States Postal Service)

Priority Mail International

• 6-10 average business days
• Tracking to major destinations
• Business days are Monday through Friday, excluding Saturday and Sunday

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TERMS AND CONDITIONS

DEUTSCHEPARTSUSA RETURN/WARRANTY POLICIES

Our goal at DeutschepartsUSA is to provide high quality aftermarket automotive parts coupled with outstanding customer service support.  Unfortunately, sometimes human error and product failures do occur.  Toward that end, detailed below are our Returns and Warranty Policies.

DISCLAIMER:    Photographs are representative of functionality only and the company reserves the right to substitute product of same quality, type and functionality.

RETURN POLICY

DISCLAIMER:

DeutschepartsUSA will not warranty any/all parts which are not installed by an ASE certified mechanic.

v Non-returnable orders:

Ø  Custom or special orders

Ø  Installed, used or disassembled items

Ø  Electrical Parts and Components (Such as: ECU's, coils, blowers, relays, etc.)

v All returns must meet the below listed criteria to be accepted & processed:

Ø  Must have an RMA number assigned

Ø  Must be returned within 14 days of the purchase date

Ø  Are not used, installed, or disassembled

Ø  Do not have missing parts, hardware or instructions

Ø  Are in the original packaging

Notes:

ü eBay customers must first agree to the eBay withdrawal process before any refund will be issued.

ü Original method of payment will be refunded upon the acceptance of returned merchandise.

ü An RMA number is valid for ten (10) days from date of issuance.

ü If the item or the order received free shipping, the shipping cost (FCP Paid) will be deducted from the cost of the merchandise returned.

ü If there is proof of error on our part, you can obtain a pre-paid shipping label for your return of merchandise (continental U.S. only).  However, if the product was ordered in error, all return shipping costs are to be paid by the customer.

v Returning Part of Kit:

Ø  Must have an RMA number assigned

Ø  Must be returned within 14 days of the purchase date

Ø  All Part of Kit returns must be pre-authorized by a DeutschepartsUSA Client Services Representative.