eBay

About Us

At Electric Mania we make sure our customer is provided with a service which is quick and efficient. Our core values are based upon delivering a speedy service both in delivering orders and responding to customer queries. We aim to provide quality products which meet the descriptions to a tee. If and when problems arise, which we do not deny can happen from time to time, we aim to rectify situations fairly and quickly. Our customer feedback which we are very proud of reflects the type of service delivered.

Contact Us

The best way to contact us is directly through eBay questions. We answer 99% of questions within 24 hours and mostly within a matter of a few hours. Please note that any questions sent after 5PM on Saturday will not be answered until Monday.

Delivery

Orders will be dispatched using a variety of couriers and the Royal Mail.

PLEASE NOTE THAT BY ORDERING FROM US, YOU ARE AGREEING TO OUR TERMS AND CONDITIONS FOR DELIVERY. BY PLACING THIS ORDER ONLINE FROM US, IT IS EXPECTED THAT YOU ARE AVAILABLE FOR DELIVERY WITHIN THE ESTIMATED DELIVERY TIMES, WHICH CAN BE BETWEEN 8AM TO 8PM MONDAY TO SATURDAY. IF YOU ARE NOT IN WHEN DELIVERY IS ATTEMPTED, OUR COURIERS OR THE ROYAL MAIL WILL RESERVE THE RIGHT TO DELIVER THE PARCEL TO ANY NEIGHBOR WITHIN 100M OF YOUR PROPERTY.

We have a 98% success rate in dispatching orders same day if payment is received before 2pm. Each listing will specify which type of delivery option available. We reserve the right to refuse service to anyone.

1st Class Royal Mail - takes 1 to 2 working days after dispatch
2nd Class Royal Mail - takes 3 to 5 working days after dispatch
Special Next Day delivery - delivered next working day before 1pm after dispatch

International Deliveries - this will vary from country to country. For deilveries outside the European Union, please note that delivery can take up to 4 weeks due to customs clearance although normally quicker. Please bear in mind deliveries outside the EU will be subject to possible import taxes in your country. Please be aware that parcels to PO Box addresses will be declined in most cases, in particular high value transactions.

Returns

Under our Electric Mania eBay Refund Policy, you have 30 days to cancel an order and return a product to us, providing it is unused and in a saleable condition for a full refund. Where a product is faulty, damaged or described incorrectly we will refund the original delivery charge, but not when a product is simply unwanted*. If you wish to return the unit after 30 days due to changing your mind, there will be a restocking fee as the item is being returned outside the 30 days. This will depend on how long you have had your item and will have to be agreed prior to returning. For graded/refurbished items, minimum 20% restocking fee after 30 day period. For new items, this minimum would apply after 30 days.

*This policy does not affect your statutory rights relating to faulty or described goods, or your right to cancel orders under the Distance Selling Regulations.

Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied. You must also have taken reasonable care to not mark or damage the product. All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then unfortunately you will not be eligible for a refund.

Please contact us before returning an item to get returns authorisation details and full returns address.

Payment

Payments can be made by PayPal, direct deposit into our bank account or cash on collection. To ensure your purchase is protected it will only be delivered to your registered PayPal address (No exceptions). If you need to change your address to a different delivery address than usual, please ensure you update your delivery details on checkout with PayPal before paying.