Confirmation Emails:
We confirm your order, address, shipping, and tracking with messages sent both from Ebay and from our Artisans account.

Your Shipping Address:
1. Please confirm your address after payment. You MUST include a street address and phone number for UPS and FEDEX delivery.
2. Note if your address it is a residential or commercial delivery.

Payment:
If you want special handling or for shipping to any places other than 48 contiguous US states, please wait for us to invoice you. Alabama residents without a resale number will need to add 9% sales tax.

Shipping, Insurance, Tracking and/or Delivery Confirmation:
This item includes GROUND shipping, insurance, and delivery confirmation. Free shipping is ONLY in the 48 contiguous US states. For Hawaii, Alaska, and international shipping, please confirm rates before buying. There are size and insurance limits for international shipping. We will ship to EBAY Global Shipping locations. For international shipping we insure for the full value. For customs purposes we also declare the full purchase price value. Do not ask us to reduce this. We will not do it. For all shipping the final method or company is our choice. If you desire a specific method or any way other than ground shipping there will be an additional charge. If there is any additional fee for any other service this will be added and charged. By purchasing, you agree to pay any additional fees.

IMPORTANT: If you have set up delivery instructions with UPS, FEDEX, or USPS (like in UPS Home), as part of their terms, you have likely released that service from liability. Therefore if there is damage, loss, theft, etc. to an item they will not honor any claims - even though we may have paid for insurance and/or signature required. We will not assume any liability for damage or loss as we can not make a claim. Please be aware of this and that you are assuming all liability.

Contact phone number and street address required:
Most pieces are shipped Fedex or UPS Ground. They require a contact phone number. Please provide that if not in your contact information on Ebay. If you do not do that, we can not ship until you do. Depending upon value, items are shipped with a signature required - either direct or indirect. These methods are described in detail in our direct confirmation emails. Please plan for signing for delivery. Most times this can be done by another or using a note on door or signing door tag.

Packing and Handling:
We DO NOT charge a fee for handling except in very rare instances where it is extremely time consuming to pack an item. We generally DO charge a small fee to cover some of the materials used in packing. This is usually only one to three dollars depending upon what is used.

Returns:
We want you to be pleased with your purchase and have tried to describe this piece correctly. You may return this item if it is incorrectly described or pictured, but only if you contact us by telephone (not email) within 48 hrs. of receipt (unless other arrangements are made in writing. See below). You MUST get a return authorization code before return. We will issue a refund less our shipping and associated expenses upon its return in the same condition as it was sent. Returns must be shipped back to us within 3 from receipt days. Returns are ONLY for damage or item not as described. Buyers remorse, or return request for any other reason will not be accepted. [We will extend the contact and/or return time if, and only if, we have mutually agreed IN WRITING prior to your purchase. Contact us for that before you buy if it is needed because of some special circumstance.]

Condition Notes: Antiques have wear that reflects their years of use and is to be expected and is sometimes the proof that an item is an antique. We try to cover as much as reasonable in a limited space. If a description has been provided it is done as a courtesy. If you need to know more, including any finer points of condition, please call or email for a more full condition report. It is the Buyer's - Your - responsibility to request condition reports. Failure to request a condition report waives the Buyer's rights to rescind a sale based on the condition of an item.

No Chargeback Policy: Purchasers agree that disputes of any nature may not be resolved by a credit card chargeback and further agree to refrain from filing any chargeback claim against Artisans or Paypal acting for Artisans, and/or its credit card merchant. By purchasing at Artisans, the purchaser waives the right to initiate a chargeback and furthermore agrees to pay a minimum of $500 plus administrative fees, costs, attorney fees, and/or any other charges associated with responding to said chargeback due to the administrative burden of responding to said dispute.

Of course you have return privileges as described above, and you are always able to make a claim through Ebay and/or Paypal Buyer's Protection Policy. Note: We always will work with you to try to satisfactorily work out any problem you may have with your purchase. Just contact us right away by message and then definitely speak with us on the phone. Thank you for your understanding.