A. Re-ship an identical item at no charge -or-
B. Refund full payment to the customer including shipping costs (We may
wait up to ten business days after shipping before issuing replacement /
refund).
We
will ship within 3 business days after receipt of cleared payment
(usually sooner). Our business day cut-off is 3-PM EST. This
represents when we receive acknowledgment of payment, possibly 1-2 hours
after you pay.
Best Offer: - If we accept a best offer, please pay within 5 business days. If you take longer, we may relist the item and if its the last one in stock, we may cancel your sale. (Thanks for understanding).
Returns
- 14 Days to return these but they must please be in the exact same new condition you received them. If you received them damaged, not as shown in photo or not as described, please contact us within three business days after receipt and also, please send us photos of any damage and if there is any damage to the carton, photos too (please).
Customer Service - To contact us you can use the eBay messaging system.
*** Please note that we may not be available to answer questions on holidays, weekends or after 5-PM EST. Our normal turn-around time to reply to questions is typically between 4-8 business hours but during peak periods we may require an additional business day. If we have a lot of auctions closing we will try to review and respond to all open questions before the auctions begin to close.
Miscellaneous Provisions - As sellers, we have maintained an exemplary customer satisfaction history in over 20 years as ebay sellers. When bidding on an item, (or making an official offer) the buyer is agreeing to buy the item if they win the auction (or offer is accepted). We agree to sell the item at the winning price, provided that it passes final Q/C and if not, we will promptly refund the buyer's full price--including shipping. If the buyer takes more then the allotted time to pay for an item (or items) they have won, we may cancel the sale and re-list it the item.
Thank you for being our customer !!