"Those we love don't go away,
they walk beside us everyday..."
Memorial keepsake 

PayPal
PayPal is preferred. In addition to PayPal, you can make your payment through eBay Payment gateway.

Ordering
We are open 9.30am - 4.30pm Monday to Thursday and 9.30am to 3pm on Fridays.  The office and workshop are closed at weekends and on public holidays.
To take advantage of any quantity or postal discount orders must be made in the same transaction.
If you need more that the quantity shown please message before placing your order.
Add to basket and pay in one transaction. Give any information requested in PayPal notes.
Be aware that not all items may be suitable, for young children, keepsakes are not toys you should be aware of choking hazards and sharp edges.

Selecting postage
We offer combined postage wherever postage is shown.
You can check the Postage and Payments section to view any additional charge for each additional item.
Penrux offers second class standard (RM48) or first class tracked and signed (RM24) postal rates but we will meet your requirements where possible. As it is not possible to amend an order once completed you should discuss before completing the order.
Select the postal rate from the drop-down menu at checkout.
We do not make a profit from postage.

Dispatch

We aim to dispatch within five days.

The default service is second-class standard (RM48), we offer first-class tracked and DPD courier as optional extras.

Royal Mail is contracted to collect from our premises twice per week.
The extra charge for first-class post applies to the postage only and does not alter the dispatch schedule.
Select the service you require from the drop-down menu.

Delivery
DPD collect weekdays on request.
The cut off time for next day delivery is 2.30 pm is all services.
All timescales refer to working days. 
All parcels are dispatched with Delivery confirmation tracking.
Make sure that you are happy with the estimated date of delivery before placing your order.
Royal Mail aim to deliver First class (RM24) 1-2 working days from dispatch and Second class (RM48) 3-5 working days from dispatch.
An estimated delivery date is provided by eBay.
All timescales refer to working days. 

Demanding something not offered in the listing, threats and/or any kind of abuse will be reported to eBay.

Penrux offers a return policy on both seller and buyers returns.
A seller return is for faulty or not as described items - return postage is paid by the seller. 
A buyer return is for when the buyer has a change of mind, orders in error - return postage is paid by the buyer.
Visit 'Order History'. Select 'Return the Item' and follow online instructions.
The full Returns policy is included in the Term and Conditions and can be found in the Business Seller Information.

Using and Care of Your Purchase
Your item would benefit from an occasional wipe with a mild detergent on a soft cloth or sponge to keep its finish. 
Avoid the use of use abrasives as it may damage the surface.
The full After Care policy forms part of the Terms and Conditions and can be seen in the Business Seller Information.

Demanding something not offered in the listing, threats and/or any kind of abuse will be reported to eBay.