Shipping Time
We use international economy shipping which might take 4 to 8 weeks. The time given is an approximation and could vary depending on the country. Please also note that there are still some delays due to Covid, so it is difficult to predict the precise shipping time.
Since we offer free shipping we can not use the fastest shipping method like EMS. If you have a particular shipping preference please visit our site, there we offer different shipping methods.
Tracking Number
All orders shipped will be provided with a tracking number.
If you haven't received your package please contact us.
Refunds and returned parcels
We do not accept refunds for our teas. We try each tea carefully before selling it to ensure it complies with our high-quality standards.
We offer samples on our site, search for us on the web or social media. We try to offer samples for most of our teas, so please try the samples before purchasing a whole piece if you are hesitant about the tea.
We are not responsible for orders sent to incorrectly inputted addresses or orders that are stolen or lost due to delivery to an unsecured residence/location.
Important shipping notice:
-You may be subject to import taxes/customs fees, which may be imposed by your local government when you receive your package.
-We only ship parcels to your Paypal address.
-You are responsible for paying any additional charges for customs clearance.
Important notice for EU Customers
Due to changes implemented in the EU regarding the collection of VAT, all shipments originating outside of the EU will be subject to VAT regardless of the value, beginning July 1, 2021. This supersedes the previous VAT threshold of 22 Euros.
Yunnan Tea Market does not collect or remit VAT, Taxes, Duties or processing fees. Any of these charges are the sole responsibility of the buyer.