Shipping &
Handling Details |
Default Shipping Cost or Free Shipping Information:
▲ Default shipping cost or free shipping service is only for the
lower 48 United States by UPS Ground or USPS. Other areas or
needs other shipping ways, please contact us.
▲ Buyers from Guam, Puerto Rico, Virgin Islands, American
Samoa, Alaska, Hawaii, PO Boxes, APO/FPO addresses or other
countries/areas, there WILL be extra shipping costs, please
contact us for more detailed information.
▲ Please make sure your address is valid for both UPS and USPS
services. Any costs incurred because of incorrect or
undeliverable address should be undertaken by buyer.
Handling Time: Shipping
is usually made in 1-3 business days after payments cleared.
Orders are processed from Monday-Friday; Not on the weekends &
public holidays.
Sales tax / Customs duties: Any
sales taxes or Customs duties are not included. If came out,
they must be undertaken by the buyer.
Damage In Shipping: Email
or call us First! We will work with you to get the case resolved
in the fastest method. |
Return / Refund |
If you are
not 100% happy with your purchase, please contact Us. Please
don't directly opened a request or case without informing us,
or else, we will do some discounts on the warranty and other
sales-services later on. Hope for your understanding.
Returns & Exchanges
▲ All returns
must be made within 30 days of delivery date. Items must be in
new, unused condition, with all original materials included
with the shipment. A partial refund may be applied for opened
or damaged items, depending on the condition.
▲ Items returned under the buyer’s remorse: The return shipping
fee must be covered by the buyer; The original shipping cost
will also be deducted from the refund. 15% restocking fee of
the items purchase price will be charged.
▲ Returns that are the result of our seller's error: Buyer will
receive a full refund of the item as well as shipping charges
▲ All returns require a RA (Return Authorization) number that
will be given by our seller. Please contact with us at first
for more details.
Defective & Damaged Products
▲ If product was received damaged or not as described, please
send us some pictures or videos, so we could well understand
your problem, then solve them for you ASAP. Besides, it's much
helpful for us to claim with UPS, remind our related
department to pay much more attention to packaging later on.
Hope for your understanding.
▲ Replacement or refund of defective or damaged products can
only be returned in exchange for the exact same product, or
else, the purchase price will be refunded back to your
original payment method.
▲ If an item is received damaged, customer service must be
contacted within 7 days of receiving your item. All returns
require a RA (Return Authorization) number as above. |
Warranty &
Feedback |
▲ 6
months' warranty for the machines, not for the consumables. We
stand behind our products all the item, so even if your
warranty period has expired, you can still seek for service or
technical support from us with low cost.
▲ Any
warranty shipping cost to us is responsible by buyer.
▲ Any shipping cost to buyer is responsible by the seller.
▲ We
committee to the customer satisfaction and want to bring you
the best purchase experience. If there is any problems, please
contact us ASAP. If not, please leave us a positive feedback
as it's very important for us. Thanks very much. |
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