Shipping & Receiving Information:

Most of our products ship within 2-3 Business Days (Weekends & Holidays are not included)

The posted domestic shipping and handling rates, as well as any “free shipping” offers, are only applicable to the contiguous 48 United States; military addresses and other US territories are exempt from free shipping offers unless otherwise specifically stated. Don’t hesitate to contact us for a shipping quote if there is no shipping rate posted for your location. Saturday, Sunday, and national holidays are not business days and are not included in our estimated shipping times. Please provide us with a current contact telephone number so that we may contact you if any issues arise in the shipping process that may require your attention.

Watch for tracking and be available for delivery. Refunds are not given for lost or stolen packages. If the package or product shows damage, take photos of all box angles and refuse delivery, then contact us immediately by 24 hours after delivery. Open all packages immediately to make sure what you received is correct and in working order.

If you received an incorrect or damaged product, take photos from all angles, and then contact us immediately within 24 hours after delivery.

Double-check your address during checkout! We cannot change your shipping address after checkout. Please don’t email us directly asking to change your address. This is against PayPal Fraud Prevention Rules. You are responsible for the correct address that you provide at the time you order. If you give us the wrong address, you will be responsible for the loss of the item and or shipping costs.

Returns Information:

NOT ALL ITEMS ARE RETURNABLE. Only items marked as returnable can be returned. The returned product must be unused, still in the original packaging as sold & delivered, undamaged, and in new saleable condition. A proper RGA (Returned Goods Authorization) number is required. Contact us for the RGA, DO NOT SEND BACK UNTIL WE PROVIDE AN RMA NUMBER. Returned products must have an RMA to be refunded. Returns for products purchased must be received within 14 days from the date of purchase.

Please get in touch with customer support for an (RGA) return authorization number and return instructions which will include the correct shipping address for the return. The buyer bears all return costs for the goods. Please make sure that you package, seal and protect the product. You are now the shipper. Lost, stolen, or damaged products will not be refunded. We highly suggest using a traceable option with your carrier of choice and highly recommend insuring the package.

·         When contacting us, include your order number. We are unable to assist without the original order number. Returned Goods Numbers are required for any returns.

·         The return shipping will be at your expense. The original actual cost of shipping to you will also be deducted from any refunded amount.

·         Returnable items will have restocking fees ranging between 25% - 50%.

·         Refused packages of non-returnable items will receive no refund.

·         Food & Certain Products: Cannot be returned in the interest of public safety.

·         Electrical & Power Equipment: All sales on electrical and power equipment are final. We cannot control proper amperage, voltage, or improper usage once in the customer’s hands.

Cancellations:

We will make every effort to cancel your purchase prior to the package being shipped and picked or packed. We cannot guarantee that the order will be stopped in time. If an order cannot be stopped and is returnable, refer to the refusal information and return information.

Delivery Refusal:

A refusal is only an option available for products that are returnable. Non-returnable products will receive no refunds! If the product is returnable, the information in the returns section above applies. We must be informed of the refusal immediately, no later than 24 hours after the package refusal.

Warranty:

We make no warranties, express or implied! Manufacturers often warranty products against manufacturing defects. The manufacturer may offer a warranty on the product you ordered so contact the manufacturer for warranty claims.