Hybrid® Firm Pillow Refurbished
Discover five layers of cool, comfortable support
Lovers of firm pillows, this one’s for you. Discover the more supported sleep you've been dreaming of, thanks to an inner pillow of foam-enclosed Aerocoil® springs; just layer it up with the two softer pillows of Simba Renew in the order you prefer. Includes a cool, cotton cover with Stratos heat control tech.
Stratos® technology responds to body temperature, drawing heat away and providing an instant cooling sensation.
Super-soft Simba Renew fibres cushion your head as gently as feather and down, but hold their shape rather than flatten over time.
A breathable mesh border enables fresh air to circulate through the pillow's layers.
A Hybrid layer of Simba Pure® foam and tiny, titanium Aerocoil® springs keeps your head perfectly supported.
All of our cotton is sourced via the Better Cotton initiative, which works to reduce the environmental impact of cotton production.
Why shop refurbished?
We give you the Simba sleep experience, you save your hard-earned money, and together we reduce waste by extending the life of returned products. It’s easier on your wallet, and better for the world.
This is what happens:
WE TEST AND INSPECT
We examine the quality and function of every component of the product. By hand, by sight, whatever it takes.
WE REPLACE, INSIDE AND OUT
Any component that fails our inspection is replaced with authentic Simba parts. No ifs, no buts, no corner cutting.
WE CLEANSE AND SANITISE
Everything is either deep cleaned, washed, or sanitised to hospital standards. So it’s pristine and squeaky clean.
5
ingenious things about
the Hybrid® Firm Pillow
We use our engineering expertise and the latest technology to bring you the best night’s sleep ever. And here’s how it all works in the Hybrid Firm Pillow...
1
A pillow you
can personalise
Adjust the layering of the three inner pillows to suit your sleeping style and your preferred level of firmness, keeping in mind the correct alignment of your head and neck.
2
Small but mighty
Aerocoil® springs
Our patented micro springs are made with titanium for strength, but they're small and fine so you won't feel them. Each spring compresses inwards in response to pressure, ensuring perfect support and no transfer of movement; they also act as mini fans as they move, gently pushing air through the layer.
3
Keep a cool head
with Stratos
Stratos is an advanced technology that we’ve added to one side of the pillow cover. It's designed to provide fabric with instant coolness to the touch, but it also enables it to draw away excess heat, keeping you cool and dry… It's a sort of pillow thermostat.
4
The gentle genius
of Simba Renew
These airy clusters of fine, super-soft fibres cushion your head as gently as feather and down, but they hold their shape rather than flatten over time, which means they remain beautifully fluffy for longer. Simba Renew is also less allergenic and encourages airflow through the pillow for extra coolness.
5
Better for you,
better for the planet
For Simba, protecting the planet is as important as restful sleep. We’re proud to be the first UK-born sleep brand to be awarded certified B Corp™ status.Our official B Corp™ accreditation is an accolade that is only awarded to select businesses that promote social and environmental change through how we work and operate, something we consistently strive for.
At Simba, we don't charge for delivery. To know when your order will arrive, please check the Postage and packaging tab on this listing: the dispatch time and courier details will be indicated as well as an Estimated Delivery Date range.
Please note items purchased over the weekend will usually be dispatched on Monday.
If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 30 days of receipt. Our customer service team will provide you with a return label or arrange collection with you. Any product you return must be in the same condition you received it and in the original packaging.
How long do returns take?
Please allow up to 14 working days from the date we have received the parcel for the item(s) to be checked and for the return to be processed.
If you need any further assistance, just get in touch via the eBay message system and we will aim to help you as soon as possible.
If there is an issue with your order, please let us know so that we can resolve the issue for you. It's really important to us that you are happy with your order. We will always do our best to sort out any problems, so please give us the chance to do so before leaving negative feedback.
Hybrid® Firm Pillow Refurbished
Discover five layers of cool,
comfortable support
Lovers of firm pillows, this one’s for you. Discover the more supported sleep you've been dreaming of, thanks to an inner pillow of foam-enclosed Aerocoil® springs; just layer it up with the two softer pillows of Simba Renew in the order you prefer. Includes a cool, cotton cover with Stratos heat control tech.
100% BETTER COTTON COVER WITH STRATOS® TECHNOLOGY
Stratos® technology responds to body temperature, drawing heat away and providing an instant cooling sensation.
TWO SIMBA RENEW PILLOWS
Super-soft Simba Renew fibres cushion your head as gently as feather and down, but hold their shape rather than flatten over time.
A breathable mesh border enables fresh air to circulate through the pillow's layers.
A Hybrid layer of Simba Pure® foam and tiny, titanium Aerocoil® springs keeps your head perfectly supported.
All of our cotton is sourced via the Better Cotton initiative, which works to reduce the environmental impact of cotton production.
Why shop refurbished?
We give you the Simba sleep experience, you save your hard-earned money, and together we reduce waste by extending the life of returned products. It’s easier on your wallet, and better for the world.
This is what happens:
WE TEST AND INSPECT
We examine the quality and function of every component of the product. By hand, by sight, whatever it takes.
WE REPLACE, INSIDE AND OUT
Any component that fails our inspection is replaced with authentic Simba parts. No ifs, no buts, no corner cutting.
WE CLEANSE AND SANITISE
Everything is either deep cleaned, washed, or sanitised to hospital standards. So it’s pristine and squeaky clean.
5
ingenious things about
the Hybrid® Firm Pillo
We use our engineering expertise and the latest technology to bring you the best night’s sleep ever. And here’s how it all works in the Hybrid Firm Pillow...
1
A pillow you
can personalise
Adjust the layering of the three inner pillows to suit your sleeping style and your preferred level of firmness, keeping in mind the correct alignment of your head and neck.
2
Small but mighty
Aerocoil® springs
Our patented micro springs are made with titanium for strength, but they're small and fine so you won't feel them. Each spring compresses inwards in response to pressure, ensuring perfect support and no transfer of movement; they also act as mini fans as they move, gently pushing air through the layer.
3
Keep a cool head
with Stratos
Stratos is an advanced technology that we’ve added to one side of the pillow cover. It's designed to provide fabric with instant coolness to the touch, but it also enables it to draw away excess heat, keeping you cool and dry… It's a sort of pillow thermostat.
4
The gentle genius
of Simba Renew
These airy clusters of fine, super-soft fibres cushion your head as gently as feather and down, but they hold their shape rather than flatten over time, which means they remain beautifully fluffy for longer. Simba Renew is also less allergenic and encourages airflow through the pillow for extra coolness.
5
Better for you,
better for the planet
For Simba, protecting the planet is as important as restful sleep. We’re proud to be the first UK-born sleep brand to be awarded certified B Corp™ status.Our official B Corp™ accreditation is an accolade that is only awarded to select businesses that promote social and environmental change through how we work and operate, something we consistently strive for.
We offer FREE shipping in the UK on all the Simba Comfort Refurbished Mattress orders. Our Simba Refurbished Mattresses will be delivered boxed.
For most UK postcodes, we aim to deliver all refurbished mattresses orders within 15 working days from the date of purchase.
Your order will be marked as dispatched on eBay and our courier will contact you to provide delivery information.
We are not able to accommodate changes in the delivery address once the order has been placed. Please make sure your delivery address is correct at the time of order. If a change in delivery address is required, please cancel your order and place a new one.
Please do not remove your old mattress until you receive your order.
30 Day Free Return policy
Your Simba Refurbished Mattress is backed up by our 30 Day Free Return Policy, meaning you can return your mattress for any reason within 30 days for a full refund.
Please contact us if you are not completely satisfied with your purchase and our customer service team will help you. We will organize the collection of your item for free and process your refund once your mattress has been collected.
If you prefer to return the item by your means, please note the return cost will not be refunded. Please note, the mattress you return must be in the same condition you received it.
How long does the refund take?
Please allow up to 14 working days from the date we have received the parcel for the item(s) to be checked and for the return to be processed.
To give you further peace of mind and help you sleep easy, we agree to replace any Certified Simba Refurbished Mattress which fall within the scope of this 1-year guarantee:
1 - This guarantee applies exclusively to “Certified Refurbished” Items sold on eBay by Simba Sleep.
2 - This guarantee was updated and only applies to Certified Refurbished Mattresses ordered on or after the 15th February 2021.
3 - This guarantee covers any defects that arise within 12 months of the date of delivery and allows for, at Simba Sleep’s discretion:
(i) a full refund after collection of the mattress for 90 days from the date of purchase; or
(ii) a repair with new or refurbished parts for 12 months following the delivery at no additional charge; or
(iii) a replacement of either the same or better specification at no additional charge.
4 - This guarantee does not affect your statutory rights. This guarantee applies automatically, free of charge, to all eligible Certified Refurbished Items that are purchased in the United Kingdom.
5 - We reserve the right not to honour claims under this Guarantee at our discretion, in any circumstances, which include, but are not limited to, the following:
(a) the fault complained of relates to the normal softening of the Mattress with age, whether attributable to the settling of the materials or otherwise;
(b) the fault complained of is normal wear and tear which could reasonably be expected to result from the Mattress being used as a mattress for sleeping on and in accordance with our instructions;
(c) the fault is the result of any kind of accident, abuse, negligence or wilful damage whether by you or any other person, animal, weather event or otherwise;
(d) the fault is the result of a force majeure event or act of nature beyond our reasonable control, including but not limited to fires, floods, natural disasters, wars or acts of terrorism;
(e) the Mattress is in a soiled or unsanitary condition;
(g) the complaint relates to comfort preferences or localised firmness changes in the mattress.
(h) where the mattress is not used for its intended purpose as a mattress for sleeping on, or is used in a manner contrary to our instructions regarding use, including without limitation, use by any individual weighing more than 18 stone (114kg), or where you fail to rotate your mattress (by rotating the mattress from “head to toe” on a horizontal plane, as opposed to “flipping” the mattress on a vertical plane) regularly - once a month through the first 200 nights, then at least every six months for the rest of its life;
(i) where the mattress has been used without reasonable care. A user will be considered to have lacked reasonable care in circumstances which include but are not limited to the following:
(i) use without bed linen;
(ii) use with an unsuitable bed base. We consider a suitable bed base as including, but not being limited to, a supportive, dedicated mattress platform designed specifically for supporting a mattress, including a sprung or slatted bed frame, a divan base or a box spring. The slats on any slatted bed frame must be more than 2 inches in width and be no greater than 3 inches apart (most slatted bases are designed like this anyway). We don’t recommend the floor and other similar solid surfaces for our mattresses because they prevent the mattress from breathing and ventilating on a vertical plane. These details regarding suitable bed bases are examples, given as non-exhaustive guidelines only, and Simba reserves the right to determine in writing whether a given bed base is suitable or not. Where you have any doubt as to whether a bed base, surface or platform is suitable, contact us and we will be able to confirm this for you in writing.
(iii) the mattress being, handled or otherwise dealt with improperly, including by storing it on its side (we recognise that carrying and/or transporting the mattress on its side may be necessary from time to time in order to effect its movement between rooms and/or premises, but we recommend keeping any such movement to a minimum); and/or
(iv) any other treatment which we reasonably consider as lacking the requisite degree of care.
(j) where an attempt is made to alter or repair the mattress without Simba Sleep’s approval, consent or instruction or attempt to clean the mattress with improper cleaning products or techniques.
6 - Upon seeking to claim under this Guarantee, Simba may require that your Mattress is inspected in person by our independent inspection agent. Where you decline to facilitate this we shall be entitled to reject your claim. The report produced following such inspection may be used to assist us to determine whether your Mattress falls within the scope of this Guarantee and therefore whether it is eligible to be replaced. Simba (with reference to the report of our inspection agent, if such is commissioned) is the sole arbiter of whether a mattress is faulty and qualifies for a replacement under this Guarantee.
7 - If Simba decides that you may receive a replacement Mattress, the replacement will be delivered to you by our standard delivery method at no cost to you within 30 days of your claim being accepted.
8 - Simba will either collect the faulty Mattress upon delivery of the replacement, provided the collection address is in the country of purchase, or if agreed, arrange for you to return the Mattress to us.