PayPal is
accepted being the quickest way to make payment for eBay orders. Please follow
eBay checkout when making payment.
We also
accept Bank Deposit, Bank Transfer, Money Order, Cheque and Alipay.
Purchase
will be held for 7 days automatically, if you need longer to make payment,
please let us know.
Shipping for
Australian Buyers:
Most parcels
are dispatched the next business day once payment confirmed.
Most of our products are send through Australia
Post parcel or mail service, please allow 3-10 workings days for delivery.
We use varies couriers for different products.
Physical address will be required for high value items or bulk items.
Please make sure your address with eBay are full
and correct, incomplete or incorrect address provided will delay your delivery
and might also occur an redelivery fee.
We do not do pickups due to the set up of our
warehouse.
Shipping for
International Buyers:
Most
parcels are dispatched the next business day once payment confirmed.
Regular
Air Mail will be sent by Australia Post,
please allow 5-15 workings days for delivery.
Express Courier service will be available to most
countries for most products, which will normally take 2-4 business days for
delivery.
Our price do not include import tax or duties for
your country. You will be responsible for any duties and fees occurred, please
make sure you understand this before buying from overseas.
For high valued item purchase, passport page or
photo ID with matching name and address will be required for safety reasons.
Our
customers satisfaction are our top concern. We offer a 30-day return policy
from date of purchase on most of our products except for clearance items.
For items that are heavily damaged or dead on arrival, replacements or a
full refund will be provided. For items that are slightly damaged during
shipping, a replacement or a partial refund will be provided. If you changed
your mind or did not like the item purchased, item must be returned at its
original condition for a full refund.
Ausriver
started from two men and one dog in 2003, and we have been growing and
expanding our business ever since.
We
have been a top rated eBay megastore for over 10 years by providing a wide
range of quality products including binoculars, home & gardening tools,
auto parts, sport gears, fashion & entertaining items, holiday and wedding accessories,
pet supplies, industrial business facilities, etc.
We
aim to provide our buyers a great range of quality products at minimum price to
your doorstep. We are registered company in Australia and all of your purchase
includes GST and Australian warranty.
Our
customer services opens 10 hours a days, 6 days a week. Whatever your enquiries
are, we will be there to help quickly.
eBay message is the best way to contact us.
Customer Service Hour:
Monday-Saturday: 9am - 7pm AEST
We will be processing messages from the previous night in the morning, all messages received after 11am will normally be attended and replied within 1 hour. We close on public holidays and long weekends.
