Questions
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Please E-mail any questions prior to
purchasing. We strive to describe items as accurately as possible and provide
lots of pictures so you know what you are getting. Most of the time we make
things sound a lot worse than they really are. Our customers tell us the items
are better than described & they were pleasantly surprised. We would rather
have our customers surprised instead of disappointed! Our 100% positive
feedback shows that we do a pretty good job, but we welcome any questions you
may have about our items. Please keep in mind that, unless otherwise noted, all
of our items have been loved & used by their previous owners. Because we don’t sell items in bulk you will
receive the exact item as shown in the photos and described. All items currently come from a smoke free home but we
do have fur babies.
Shipping
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We charge only actual shipping costs without any
handling fee. We will gladly combine purchases to save on shipping. If you read
our feedback, you will see that we use lots of packaging materials to create
our “bullet proof packaging”. In over 25
years of selling on eBay we have never had an item get damaged in shipping, and
we have mailed lots of delicate items.
We ship all items via USPS Priority Mail, unless the item qualifies for
media mail or the winner requests another shipping option. If you request an
alternate shipping level, such as first class or parcel post, keep in mind
these are not covered by postal insurance and you are shipping at your own
risk. You can find shipping costs and shipping options in the box in the
shipping area of the listing page. If you want the item shipped via another
method other than stated, you MUST email us with a shipping address &
preferences so actual shipping charges can be determined. Any large or very
heavy item will go by UPS or FedEx ground service. Packages are shipped the
next business day after receipt of payment.
International Shipping
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Foreign winners are responsible for all customs fees,
taxes and duties at delivery as applicable. We ship internationally using the
eBay Global Shipping program, so please contact eBay directly for any
international tracking or damage concerns. Packages are shipped the next
business day after receipt of payment.
Payment
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Payment MUST be received within 3 days of purchase to
prevent cancellation of purchase and non-pay negative against your eBay
account. We do send an auto-reminder for payment at 2 days and again at 3 days.
Please use the payment link email you will receive. Please keep in mind that
all sales are final unless we truly misrepresented the item in our description
and pictures. That being said we do pride ourselves on our great customer
service, so if you have a concern when your item arrives, please email us before
you leave feedback. We will attempt to find a resolution that works for
everyone.
Feedback
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We leave feedback as soon as we ship an item. We will
not hold your feedback hostage. We would appreciate prompt feedback as soon as
you receive your item, as this lets us know it has arrived in good condition.
If you have any questions or concerns when your item arrives, please contact us
prior to leaving feedback. We will attempt to find a resolution that
works for everyone. We take pride in our honesty and great customer service! We
also enjoy repeat customers, so please participate in the feedback system to
keep eBay a happy and safe marketplace!
By purchasing our item, you agree that you have
read the entire description and reviewed all of the included photos, asked us
any clarifying questions or addressed any concerns and you are agreeing to our
policies as they are written above.