We operate a grading structure as below which is in place to give our customers peace of mind when buying items and to help explain the condition of the items we have for sale to help ensure customer satisfaction when purchasing from ICT Reverse.

Grade A - Tested: Fully Working & Functional ~
                  Securely Data-Wiped & Restored to Factory Settings (Where Applicable)
                  Excellent Condition - Minimal Wear & Tear Acceptable

Grade B - Tested: Fully Working & Functional ~
                  Securely Data-Wiped & Restored to Factory Settings (Where Applicable)
                  Good Condition - Heavy Scratches & Scuffs are Acceptable

Grade C - Tested: Working : May have a Fixable Fault (e.g. Cracked Screen / Missing Parts etc.)
                  Securely Data-Wiped & Restored to Factory Settings (Where Applicable)
                  Reasonable Condition - Large Dents, Cracked Casing etc.

Grade D - Unit is Untested or BER (Beyond Economical Repair)

Should you have any queries regarding an item please don't hesitate to contact and we will do our upmost to assist.

Please note, at this time the only method of payment we accept is PayPal we do this as it gives our buyers full protection and control of their purchases, Please see PayPal's terms and conditions to read the full benefits of using this payment system.

Payment must be made within 8 days of purchasing the item, if this is not adhered to we will open an unpaid item case through eBay which will give you the final chance to pay for the item. If you have changed your mind on an item you have purchased you can Cancel the order at any time by opening a cancellation case with eBay.

Should you have any queries regarding this process please don't hesitate to contact and we will do our upmost to assist.

Postage and packaging is free of charge on all items (unless otherwise stated)

We aim to dispatch all items within 24 hours (1 working day) of purchase

Where possible we try to dispatch orders on the day of purchase dependant on cut off times for the courier

All UK orders are dispatched via a 24 hour courier service or Royal Mail and will vary so please refer to the shipping method stated on the listing

All non UK orders are dispatched to eBay's global shipping hub via a 24 hour courier service and from there the estimated delivery time will be in line with the quote given by eBay upon purchase

Once the item has been dispatched the consignment number will be uploaded to eBay which will enable you to track the process of your delivery

Please note that we are unable to change the delivery address once an order has been processed , so please make sure this is correct before payment is made

Should you have any queries regarding this process please don't hesitate to contact and we will do our upmost to assist.

Feedback - We strive to achieve the best possible customer satisfaction and we work hard throughout the entire eBay experience to ensure this happens, please see below a few feedback examples from our satisfied customers.

As you can see from some of the comments above we take customer service very seriously and whether it be prior to a purchase or post purchase we endeavor to help our customers wherever possible and make the whole process as easy and hassle free as we can.

We provide a 30 Day Warranty on all purchases to help achieve a positive experience and insure customer satisfaction from start to finish throughout the eBay process, please see below for a list of requirements for the return of an items

A return case must be raised with eBay within the 30 day period

Items must be returned in their original condition and packaging

Anti tamper labels must be present and in tact

If applicable the item must be returned with the AC Adapter supplied at purchase and any other accessories

We aim to resolve any returns as quickly as possible and can often rectify various issues over the phone or via email without the need to return an item through our team of technicians who often talk customers through procedures our customers may not be familiar with.

Should you have any queries regarding this process please don't hesitate to contact and we will do our upmost to assist.