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We are Secret Sinners a leading online sex toy & apparel clothing store based in Birmingham, UK. Secret Sinners was born in 2013 with the aim to provide a range of products for our customers to explore without the expensive price tags. Maintaining high quality and new innovative products we have created a well established brand. Secret Sinners focuses on working directly with manufactures helping us provide our customers exactly what they want for reasonable, affordable prices.

We are constantly striving to add a fresh & exciting variety of products to cater for every individual/couple. No matter what your sexual orientation is, Everyone is WELCOME. We aim to make you feel free to explore though our categories allowing your imagination to seduce your mind. We strongly believe the world is your oyster.

We, Sinextra Limited T/A Secret Sinners, operate the www.SecretSinners.co.uk website. Sinextra Limited is a company registered in England and Wales under company number 09335372 with its registered office and main trading address at Secret Sinners Unit 1 Alma Street Smethwick West Midlands B66 2RL Our VAT number is GB 323497789.

These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

For the avoidance of doubt any reference to “us” “we” or “our” in these Terms refers to Sinextra Limited and any reference to “you” or “your” refers to the customer as a purchaser of the products purchased from Secret Sinners. The Terms ‘’ Secret Sinners ‘’ refers to Sinextra Limited and is the retail trading name for the company.

It is a condition of a user accessing and reading the Secret Sinners website (“the Website(s)”) that Secret Sinners disclaims all warranties in respect of the same whether express or implied in relation to the material published on the Website. Your statutory rights as a consumer are not affected.

This page (together with our Privacy Policy, Returns Policy and Delivery Policy) tells you information about Secret Sinners website and the legal terms and conditions on which we sell any of the products listed on the Website.

These Terms will apply to any contract between us for the sale of products to yourself. Please read these Terms carefully and make sure that you understand them, before ordering any products from the Website. Before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any products from the Website.

We reserve the right to amend these Terms from time to time. Every time you wish to place an order you should check these Terms to ensure you understand the terms which will apply at that time.

You must be over the age of consent when shopping with Secret Sinners
When placing an order on the Website, you are declaring that you are of the appropriate legal age to purchase the items. If we discover that you are not of legal age to order certain goods purchased on our website, we reserve the right to cancel your order. The legal age of consent within your country must be met.

Contract Formation
All orders made by you through the Website are subject to acceptance and availability. We may choose not to accept your order for any reason.

Prices of products are correct at the time of entering information, however, we reserve the right to change prices without prior notice (although we will inform you if any such price change affects your order).

Only when Secret Sinners accepts the Order by sending you a confirmation email that your order has been dispatched will a contract have been created between yourself and Sinextra Limited.

Cancellation
If you are an EU or UK consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations of 2000 to cancel your order within thirty (30) days following receipt of the goods or the date on which we began the provision of services. Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights.

Email Marketing
Information relating to the Secret Sinners email marketing sent to customers can be found in our Privacy Policy.

Privacy
Our Privacy Policy explains how we collect, use and store your personal information, including who we may share it with; how long we keep it; the circumstances in which we, or others, may contact you (including sending you advertising and marketing messages); and the rights you have in relation to your personal information.

We also use cookies or similar technologies to store certain types of information each time you use our site. You can find out more information about how we use cookies and other similar technologies in our Cookies Policy.

Fraud Prevention
Sinextra Limited takes fraud very seriously and we do everything in our power to prevent fraud from occurring. If false or inaccurate information is provided and fraud is identified, details will be passed on to fraud prevention agencies.

Sinextra Limited has fraud prevention software services that we use in order to prevent fraudulent purchases and practises, these are in place to protect both the customer and Sinextra Limited.

Ownership Of Rights
Any material found within the pages of the Websites, including, but not limited to text or images are the property of Sinextra Limited and may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal non-commercial use. You hereby agree not to adapt, alter or create any derivative work from any of the material contained in this site.

Disclaimer
Sinextra Limited provides the Website on an 'as is' basis and does not warrant that the functions contained in and the material on the Website will be uninterrupted, or error or defect-free, or that the Website or the server that makes it available are free of viruses or bugs. Further Sinextra Limited does not represent the full functionality, accuracy, reliability of the materials on the Website.

In addition, Sinextra Limited makes no (and disclaims all) representations or warranties of any kind, express or implied, with respect to the Website or the information or content included on it.

This disclaimer does not affect your statutory rights in relation to the provision of goods.

Use of Secret Sinners Website
Sinextra Limited will not be liable for any use of the Website (including any ordering of products) that results in:

losses that were not foreseeable to both parties when the contract was made;

losses that were not caused by any breach on the part of the supplier;

business losses and/or losses to non-consumers.

We do not in any way exclude or limit our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples; and

(e) defective products under the Consumer Protection Act 1987.

You agree to use the Website only for lawful purposes, and in a manner which does not infringe the rights of, or restrict or inhibit the use and enjoyment of this site by any third party, such restriction or inhibition includes, without limitation, conduct which is unlawful, or which may harass or cause distress or inconvenience to any person and the transmission of obscene or offensive content or disruption of normal flow of dialogue within the Website. You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use.

Other than for your own personal use or internal business purposes, you may not without our prior written consent:

-Copy, reproduce, use or otherwise deal with any content on the Website;

-Modify, distribute or re-post any content on the Website for any purpose;

-Use the content of the Website for any commercial exploitation whatsoever.

Submitting reviews, forum messages, photographs or videos
These Terms govern your conduct associated with the reviews and ratings, forums, photographs and videos submitted to the Website. To the extent of any conflict between the Sinextra Limited Privacy Policy and these Terms, these Terms shall prevail in particular with respect to the submission of reviews and ratings, forums, photographs and videos submitted to the Website. By submitting any content to the Website, you represent and warrant that:

You are the sole author of the intellectual property rights thereto:

1. all “moral rights” that you have in such content have been voluntarily waived by you;

2. all content that you post is accurate;

3. you are at least 18 years old;

4. use of the content you supply does not violate these Terms and will not cause injury to any person or entity

You further agree and warrant that you shall not submit any content:

1. that is known by you to be false, inaccurate or misleading;

2. that infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;

3. that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

4. that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;

5. for which you were compensated or granted any consideration by any third party;

6. that includes any information that references other websites, addresses, email addresses, contact information or phone numbers;

7. that contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to indemnify and hold Sinextra Limited and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Trust Pilot, harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant Sinextra Limited a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.

All content that you submit may be used at Sinextra Limited’s sole discretion. Sinextra Limited reserves the right to change, condense or delete any content on the Websites that Sinextra Limited deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms. Sinextra Limited does not guarantee that you will have any recourse through the Website to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Sinextra Limited reserves the right to remove or to refuse to post any submission for any reason.

You acknowledge that you, not Sinextra Limited, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Sinextra Limited, its agents, subsidiaries, affiliates, partners or third-party service providers and their respective directors, officers and employees.

By submitting your email address in connection with your rating and review, you agree that Sinextra Limited and its third-party service providers may use your email address to contact you about the status of your review and for other administrative purposes.

Password / Account Security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Sinextra Limited shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order-related emails.

Gift Card Terms and Conditions
Activated Gift Cards can be redeemed as full or part payment of any goods at Secret Sinners Online Retail Store Operated by Sinextra Limited. No change will be given, if you do not spend the entire balance on the gift card the remaining balance will be updated after each transaction and shown on your invoice.

Gift Cards may be used to purchase goods of a higher price than the balance of the Gift Card upon full payment of the difference.

If any product purchased with a gift card is returned for an exchange or refund, any money refunded will be credited back on to the gift card.

This gift card is not a cheque guarantee or credit. Please treat gift cards as cash for our online store www.SecretSinners.co.uk. The gift card is non-refundable, not redeemable for cash and cannot be replaced if lost, stolen or damaged.

Sinextra Limited cannot be held liable for lost or stolen cards or any credit amounts held on such cards. Damaged, altered, or cancelled cards will not be accepted.

Sinextra Limited cannot accept responsibility for unauthorised use of gift cards.

Gift cards are not for resale.

Sinextra Limited reserves the right to amend the terms and conditions of the gift card at any time and to take appropriate action, including cancellation of the card if, at it's discretion, it deems such action necessary. This does not affect your legal rights.

Secret Sinners Credits
When transacting with Secret Sinners Credits, you are transacting with the operators of the secret sinner's site according to the following provisions.

Secret Sinners website credits are only non-transferable and can only be spent within the bounds of the Secret Sinners Site on those items advertised for a designated credit value.

The value of any unspent Secret Sinners Website Credits is held by the Secret Sinners site(s) and If you have an active account with a balance remaining of purchased credits, we cannot issue Users a refund if you wish to close your account. Your credits will be lost if you choose to de-activate your account.

If, when purchasing Secret Sinners Website Credits, you use any other details than your own, you will be expected to be able to provide proof of address and/or cardholder consent and/or bill payer consent for each of those purchases. Failure to do so may lead to the termination of your account and membership, as well as potential forfeiture of credits.

Secret Sinners Credits purchased by credit or debit card that are subsequently charged-back will be disputed to the fullest extent of the law and may involve the disclosure of private information to law enforcement agencies, your bank and/or card issuer as part of that dispute. Customers that issue charge-backs will be liable for the fees levied against the site at the banks prevailing rate.

Secret Sinners is not liable for any credits that have been purchased on the website and have then later been frequently used. You must protect your account security inclusive of your user name and password. Once your credits have been used they are not reversible or refundable unless the products have been sent back to us in accordance with our terms and conditions.

Sinextra Limited reserves the right to remove any credits it deems to be obtained fraudulently

Sinextra Limited reserves the right to put a hold on credits and to request further information from its users if it believes any credits are being used fraudulently.

Law, Jurisdiction and Language
Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English. Sinextra Limited reserves the right to amend these terms and conditions from time to time without notice.

Force Majeure
We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by a force majeure event. A force majeure event which means any act or event beyond our reasonable control such as, but not limited to, strikes or industrial action by third parties (but not those caused by Sinextra Limited’s own employees), civil commotion, riot, invasion, terrorist attacks, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or another natural disaster (“Event”).

If an Event takes place that affects the performance of our obligations under a contract:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the event. Where the Event affects our delivery of products to you, we will arrange a new delivery date with you after the Event is over.

You may cancel a contract affected by an Event. To cancel please contact our customer services team. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

Additional Terms
We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

You may only transfer your rights or your obligations under these Terms to another person if Sinextra Limited agrees in writing.

These Terms are agreed between you and us. No other person shall have any rights to enforce any of its Terms.

Each of the clauses within these Terms operates separately. If any court or relevant authority decides that any of the clauses are unlawful or unenforceable, then the remaining paragraphs will remain in full force and effect.

The failure or delay of Sinextra Limited to exercise any right, power or remedy provided under these Terms or otherwise available in respect hereof at law or in equity shall not constitute a waiver by Sinextra Limited of its right to exercise any such or other rights, power or remedy or to demand such compliance or you of your obligations under these Terms. In the event we do waive a default we will do so in writing on a case by case basis.

While we are a global nation of sex lovers we totally understand you may not want your new vibrator or sex doll to appear in its beautiful glossy packaging for the postman or neighbours to see. At Secret Sinners, we do everything possible to make sure your Secret is our Secret and we endeavour to deliver your purchases promptly and discreetly.

All our packages are either sent to you in discrete grey mailing bags or packed in plain, unmarked brown boxes. There will be the usual mailing label with your name, address and a small returns address on the packaging and that’s all. You can rest assured that the packages we send will have absolutely no exterior information of what the package content is. So whether we deliver your product to your house, office or lovers address, no one will know what is inside.

We get it sometimes you’re not happy with something you purchased, you changed your mind or whatever the reason you can return the item back to us. We will be happy to exchange your item(s) or even refund it for you. We have a 30 Day Return Policy and the only thing we ask for is items of clothing to be unworn, unwashed and with tags still intact. For our sex toys we would kindly request the items to be unused and in their original boxes for a full refund. However we get it, you may have used your sex toy and got an issue with it, too much pleasure maybe? Too hot to handle? No worries give us an email and we will help you find something more suitable for an exchange.

The detail – the key information you should be aware of

1. How we obtain your Personal Information

You may give us Personal Information about yourself by using:

online forms provided on our website;

setting up an account with us;

purchasing product from our website;

using the Secret Sinners forum on our website;

entering a competition, promotion, social media, or survey on our website;

contacting us by phone, email, or other means.

This includes, for example, where you provide your Personal Information to us in order to receive products, deliveries, information or services from us.

2. Collection of your Personal Information and how we use it

Please go to the section or sections below that best describes our relationship with you to find out the Personal Information that we collect about you and how we use this information.

2.1 Visitors to our website

(a) What Personal Information we collect about you

We may collect and use any of the following information about you:

(i) your name;

(ii) your email address;

(iii) your telephone number;

(iv) information provided when you correspond with us;

(v) the following Personal Information is created and recorded automatically when you visit our website:

(A) Technical information. This includes: the Internet Protocol (IP) address used to connect your computer to the internet address; your browser type and version; time zone setting; browser plug-in types and versions; operating system and platform; and

(B) Information about your visit and your behaviour on our website (for example, the pages that you click on). This may include the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page.

(b) How we use your Personal Information

We will collect, use and store the Personal Information listed above for the following reasons:

(i) to allow you to access and use our website (including protected areas of our website);

(ii) for improvement and maintenance of our website and to provide technical support for our website;

(iii) to ensure the security of our website;

(iv) to recognise you when you return to our website, to store information about your preferences, and to allow us to customise the website according to your individual interests;

(v) to evaluate your visit to the website and prepare reports or compile statistics to understand the type of people who use our website, how they use our website and to make our website more intuitive. Such details will be anonymised as far as reasonably possible and you will not be identifiable from the information collected; and

(vi) to deal with any enquiries or issues you have about our website, products and services. If we do not have a contract with you, we may process your Personal Information for these purposes where it is in our legitimate interests for customer services purposes.

Please see sections 2.3 and 2.4 for more details about how we use your Personal Information.

(c) A word about cookies

(i) Some pages on our website use cookies, which are small files of text, often encrypted for privacy, that are stored by your web browser and used to store information between your visits to a website. That information includes the products you have added to your basket, and whether you prefer to view products by 'what's new' or new 'what's best-selling'.

(ii) We use cookies to keep track of your current shopping session so that you may retrieve your shopping basket at any time, and to personalise the contents of our website as well as to ensure a consistent experience. We also use cookies to track how visitors interact with our website to monitor how we are performing.

(iii) Where we use cookies on our website, you may block these at any time. To do so, you can activate the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our website or to use all the functionality provided through our website.

(iv) For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy here.

2.2 Customers who create an account with us

(a) What Personal Information we may collect about you

We may collect and use any of the following information about you:

(i) your name;

(ii) your postal address;

(iii) your email address;

(iv) your telephone number;

(v) your age;

(vi) your gender;

(vii) your day of birth;

(viii) your anniversary;

(ix) your sexual preference;

(x) your relationship status;

(xi) your credit/debit card details;

(xii) information provided when you correspond with us (such as where you report a problem with your order or account);

(xiii) any updates to the information provided to us;

(xiv) information you post on the Secret Sinners Forum;

(xv) information you provide when you enter a competition, promotion or survey;

(xvi) information about your account and associated services we provide to you:

(A) information needed to provide our services to you (including information on account opening forms, order details, order history and payment details);

(B) customer services information; and

(C) customer relationship management and marketing information.

(b) How we use your Personal Information

We will collect, use and store the Personal Information listed above for the following reasons:

(i) to provide you with our services as an online retailer;

(ii) to facilitate deliveries of our products to you;

(iii) to deal with any enquiries or issues you have about our website, products, services and your orders;

(iv) to verify your identity;

(v) to send you certain communications you have consented to (including by email, sms or telephone) about our products and services such as administrative messages (for example, setting out changes to our terms and conditions and this privacy policy); and

(vi) if you have consented, we may contact you by email with information about our products and services which we feel will be of interest to you.

Please see sections 2.3 and 2.4 for more details about how we use your Personal Information.

(c) Special categories of data.

Some of the Personal Information that we collect about you or which you provide to us about you may be special categories of data. Special categories of data include information about your sex life or sexual orientation. We treat special categories of data with extra care.

(d) Information we need to provide services to you.

We need certain types of Personal Information so that we can provide services to you and perform contractual and other legal obligations that we have to you. If you do not provide us with such Personal Information, or if you ask us to delete it, you may no longer be able to access our services.

2.3 Whatever our relationship with you is, we may also collect, use and store your Personal Information for the following additional reasons:

(a) to deal with any enquiries or issues you have about how we collect, store and use your Personal Information, or any requests made by you for a copy of the information we hold about you. If we do not have a contract with you, we may process your Personal Information for these purposes where it is in our legitimate interests for customer services purposes;

(b) for internal corporate reporting, business administration, ensuring adequate insurance coverage for our business, ensuring the security of company facilities, research and development, and to identify and implement business efficiencies. We may process your Personal Information for these purposes where it is in our legitimate interests to do so;

(c) to comply with any procedures, laws and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so; and

(d) to establish, exercise or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.

2.4 Further processing

We will not use your Personal Information in any way that is incompatible with the purposes set out in this section 2. Please contact us using the details in section 12 if you would like further information on the analysis we will undertake to establish if a new use of your Personal Information is compatible with these purposes.

3. Legal basis for the use of your Personal Information

3.1 We consider that the legal basis for using your Personal Information as set out in this Policy are as follows:

(a) our use of your Personal Information is necessary to perform our obligations under any contract with you (for example, to fulfil an order which you place with us); or

(b) our use of your Personal Information is necessary for complying with our legal obligations (for example, if we are asked by regulatory bodies or law enforcement agencies to share the information); or

(c) where neither (a) nor (b) apply, use of your Personal Information is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our website). Our legitimate interests are to:

(i) run our business;

(ii) operate and ensure the security of our website;

(iv) provide services to our customers and receive payment and provide customer services; and

(v) for internal group administrative purposes.

If we rely on our (or another person's) legitimate interests for using your Personal Information, we will undertake a balancing test to ensure that our (or the other person's) legitimate interests are not outweighed by your interests or fundamental rights and freedoms which require protection of the Personal Information. You can ask us for information on this balancing test by using the contact details in section 12.

3.2 We may use your special categories of data (such as sex life or sexual orientation) where you have provided your consent (which you may withdraw at any time after giving it, as described below).

3.3 We may process your Personal Information in some cases for marketing purposes on the basis of your consent (which you may withdraw at any time after giving it, as described below).

3.4 If we rely on your consent for us to use your Personal Information in a particular way, but you later change your mind, you may withdraw your consent by contacting us at Customercare@secretsinners.co.uk and we will stop doing so.

4. How will we use your data?

4.1 We may share your Personal Information with our group companies where it is in our legitimate interests to do so for internal administrative purposes (for example, for corporate strategy, compliance, auditing and monitoring, research and development and quality assurance).

4.2 We will share your Personal Information with the following third parties or categories of third parties:

(a) website services providers who help us host and administer our website;

(b) email services providers;

(c) delivery services providers (such as Royal Mail) for the purposes of delivering your orders and sending you tracking notifications about your delivery and returns services providers;

(d) Trustpilot who we work with closely to help provide our independent reviews database;

(e) our other service providers and sub-contractors, including payment processors, suppliers of technical and support services, insurers, logistic providers, and cloud service providers; and

(f) analytics and search engine providers that assist us in the improvement and optimisation of our website.

4.3 Any third parties with whom we share your Personal Information are limited (by law and by contract) in their ability to use your Personal Information for any purpose other than to provide services for us. We will always ensure that any third parties with whom we share your Personal Information are subject to privacy and security obligations consistent with this privacy policy, industry standards and applicable laws.

4.4 We will also disclose your Personal Information to third parties:

(a) where it is in our legitimate interests to do so to run our business:

(i) if we sell or buy any business or assets, we may disclose your Personal Information to the prospective seller or buyer of such business or assets;

(ii) if substantially all of our or any of our affiliates' assets are acquired by a third party, in which case Personal Information held by us will be one of the transferred assets;

(b) if we are under a duty to disclose or share your Personal Information in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity;

(c) in order to enforce or apply our terms of use, our terms and conditions for customers or any other agreement or to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity; or

(d) to protect the rights, property, or safety of Secret Sinners, our staff, our customers or other persons. This may include exchanging Personal Information with other organisations for the purposes of fraud protection.

4.5 We may also disclose and use anonymised, aggregated reporting and statistics about users of our website or our goods and services for the purpose of internal reporting or reporting to our group or other third parties, and for our marketing and promotion purposes. None of these anonymised, aggregated reports or statistics will enable our users to be personally identified.

4.6 Save as expressly detailed above, we will never share, sell or rent any of your Personal Information to any third party without notifying you and obtaining your consent. If you have given your consent for us to use your Personal Information in a particular way, but later change your mind, you should contact us and we will stop doing so.

5. How do we store your data?

We keep your Personal Information for no longer than necessary for the purposes for which the Personal Information is collected and where relevant consented to. The length of time for which we retain Personal Information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

6. Your rights

6.1 You have certain rights in relation to your Personal Information. If you would like further information in relation to these or would like to exercise any of them, please contact us via email at gdpr@secretsinners.co.uk at any time.

You have the following rights:

(a) Right of access & to be informed. You have a right of access to any Personal Information we hold about you. You can ask us for a copy of your Personal Information; confirmation as to whether your Personal Information is being used by us; details about how and why it is being used; and details of the safeguards which are in.

(b) Right to rectification. You have a right to request we update any of your Personal Information which is out of date or incorrect.

(c) Right to erasure. You have a right to ask us to delete any Personal Information which we are holding about you. In certain specific circumstances we may have a legitimate interest to retain some of the Personal Information. You can ask us for further information on these specific circumstances by contacting us using the details in section 12.

(d) Right to restrict processing: You have a right to ask us to restrict the way that we process your Personal Information in certain specific circumstances such as whilst you are requesting access to your Personal Information. You can ask us for further information on these specific circumstances by contacting us using the details in section 12.

(e) Right to object: You have a right to ask us to stop using your Personal Information for certain purposes including direct marketing. If you exercise this right, we will stop using your Personal Information for this purpose. You have a right to ask us to consider any valid objections which you have to our use of your Personal Information where we process your Personal Information on the basis of our or another person's legitimate interest.

(f) Right to data portability: You have a right to ask us to provide your Personal Information to a third party provider of services, under certain conditions.

This right only applies where we use your Personal Information on the basis of your consent or performance of a contract; and where our use of your information is carried out by automated means.

We will pass your request onto other recipients of your Personal Information unless that is impossible or involves disproportionate effort. You can ask us who the recipients are using the contact details in section 12.

6.2 We will consider all such requests and provide our response within a reasonable period (and in any event within 28 days of your request unless we tell you we are entitled to a longer period under applicable law). Please note, however, that certain Personal Information may be exempt from such requests in certain circumstances, for example if we need to keep using the information to comply with our own legal obligations or to establish, exercise or defend legal claims.

6.3 If an exception applies, we will tell you this when responding to your request. We may request you provide us with information necessary to confirm your identity before responding to any request you make. We reserve the right to not carry out any request in the event that we are not reasonably satisfied with the confirmation of your identity.

7. Children

7.1 Secret Sinners operates under the 'Age of Consent' law, By placing an order at Secret Sinners, you declare that you are of the appropriate legal age to purchase the items. Terms and Conditions can be found here: https://www.secretsinners.co.uk/terms-conditions

7.2 Our websites are not directed at children. We do not knowingly collect Personal Information from children under the age of 16. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us by using the information in the “Contacting Us” section, below, and we will take steps to delete such Personal Information from our systems.

7.3 Please contact us at VIA message if you are aware that we may have inadvertently collected Personal Information from a child.

8. Marketing

8.1 We may collect and use your Personal Information for undertaking marketing by email, telephone and post where consent has been obtained, you may always opt out at a later date.

8.2 We will always obtain your consent to direct marketing communications where we are required to do so by law and if we intend to disclose your Personal Information to any third party for such marketing.

8.3 You have the right at any time to stop Secret Sinners from contacting you for marketing purposes. If you wish to stop receiving marketing communications, you can contact us by eBay Message.

9. Risks and how we keep your Personal Information secure

9.1 The main risk of us processing your Personal Information is if it is lost, stolen or misused. This could lead to your Personal Information being in the hands of someone else who may use it fraudulently or make public, information that you may wish to keep private.

For this reason, Secret Sinners is committed to protecting your Personal Information from loss, theft and misuse. We take all reasonable precautions to safeguard the confidentiality of your Personal Information, including through use of appropriate organisational and technical measures. For example, all information you provide to us is stored on secure servers and any payment transactions will be encrypted using SSL technology.

9.2 In the course of the provision of your Personal Information to us, your Personal Information may be transferred over the internet. Although we make every effort to protect the Personal Information which you provide to us, the transmission of information over the internet is not completely secure. You acknowledge and accept that we cannot guarantee the security of your Personal Information transmitted to our website and that any such transmission is at your own risk. Once we have received your Personal Information, we will use strict procedures and security features to prevent unauthorised access to it.

9.3 Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential. We ask that you do not share your password with anyone.

10. Links to other websites

Our website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of such third-party websites or any association with their operators. This Policy only applies to the Personal Information that we collect or which we receive from third party sources, and we cannot be responsible for Personal Information about you that is collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any Personal Information to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third-party websites or third party terms and conditions or policies.

11. Changes to our Policy

We may update our Policy from time to time. Any changes we make to our Policy in the future will be posted on this page and, where appropriate, notified to you by post or email. Please check back frequently to see any updates or changes to our Policy.

Will my order be in plain packaging?
Discreet Packaging In Plain Grey Jiffy Bags Or Plain Boxes
Your privacy is of the utmost importance to us and with our discreet packaging you can shop in confidence. With totally plain packaging, the only person getting excited by your delivery is you.

Sex Toys Working What Can I do?
Try these quick tips to solve common problems, let us get this show back on the road for you

Try new batteries.
Try your toy with new batteries and it might spring into life. Always remove batteries when your toy is not in use. Some toys will drain batteries if you leave them in while not in use, so always take batteries out when you put your toy away.

Try holding down the power button
Some of the new toys need the power button held down for 3-5 seconds before they turn on. This helps ensure you don’t accidently press a button and have a toy vibrating! Usually this will get the toy turned back on.

Have you put the batteries in the right way?
If your toy doesn't work it could be because you've put the batteries in the wrong way round. Double-check the instructions and make sure you've put the batteries in the right way round and ensure the + and the – are inserted correctly.
Check the battery compartment Some vibrators, especially bullets, are supplied with the batteries already inserted. These often have a small paper disc in the battery compartment that needs to be removed before you can turn the vibrator on. You can also double-check that the plastic sleeve that lines the battery compartment is in place. The plastic sleeve is needed to make the connection complete and the paper disk is there to stop the toy turning on while it's in transit.

Are the batteries sealed in plastic?
The batteries included with some toys are wrapped in a clear plastic seal. The batteries will not work while the seal is in place, so you'll need to carefully remove it.

Is your toy rechargeable?
Make sure you have charged your toy for the recommended time - some toys can take 24 hours to charge fully. Double-check the instructions - a rechargeable toy normally has a light that flashes during charging and a solid light to indicate that it is fully charged.
Don't use rechargeable batteries It's best to use normal batteries rather than rechargeable ones. Rechargeable batteries can be slightly bigger and may cause issues when securing the battery compartment. We do not recommend the use of rechargeable batteries in any of our toys.

Is the battery cap screwed on tightly?
With many twist-base toys you need to ensure the base covering the batteries has been tightened as much as possible - sometimes an extra twist can make the toy work. Sometimes on older toys the springs can get compressed so they don't maintain contact well with the battery - a gentle tug on the spring can help reinvigorate the tension required to keep the battery contacts together.

My toy smells funny!
Most rubber, PVC or vinyl dildos tend to smell very strongly due to the nature of the materials and the manufacturing process. Unfortunately, there is no quick solution to removing this smell. However, it should gradually fade if washed regularly with warm water and Toy Cleaner.