Free Shipping: We offer complimentary free standard shipping on all orders. If you would like expedited shipping, please send us a message before ordering. All orders over $700 will be signature required.
Send Us An Offer: Here at Cool Diamonds, we are excited to interact with our customers. Please send us an offer or message us if you are interested in any of the items, and we will do our best to respond within 24 hours.
Returns: Returns are accepted. Please contact us within 14 days after the item is delivered. Item must be returned in unworn and resalable condition with all its original packaging. Once received and inspected by us, we will issue a refund for the purchase price, excluding any shipping fees. If we are at fault, we will provide a full refund. Buyer is responsible for all return shipping costs.
Feedback: We are proud members of eBay since 2002, and we aim to ensure all our customers have a pleasant experience. If you have any concerns regarding your purchase, please contact us via eBay Message, and we assure you that a satisfactory resolution will be reached. Please help us maintain our 5-Star rating and 100% positive feedback, if you feel otherwise, please let us know how we can score a perfect rating from you before you rate us.
Authenticity Guarantee: Our products are 100% authentic and are not replicas or fakes. Unless otherwise noted, all diamonds and gemstones are natural, not synthetic, simulants, or lab-created.
Other Important Info: Jewelry items are set with genuine gemstones. Due to the natural properties of real gemstones, the product images may show slight differences to the actual stone in color saturation, tone, hue or other gemstone characteristics such as phenomena, color banding and color matrix. Gemstones, diamonds, pearls are sometimes treated to enhance their natural beauty. Please see the GIA Gem Treatment site for more info.