Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
Dockstream Battery-Operated Cat Water Fountain - The wireless pump and charging base are free from external wires to eliminate any charge from the water and allow pets to drink comfortably. Exceptional Battery Life - Powered by 5,000mAh built-in rechargeable battery, the PETLIBRO wireless cat water fountain delivers up to 30 days of fresh, clean water on a full charge. Easy to Clean - The detachable water tank and wireless pump makes it a breeze to clean every spot of the cat fountain water bowl, while the rounded corners provide no place for grime to hide. Dual Water Modes - The newly added induction mode with advanced radar sensor delivers a 17-second flow only when senses your pet within 80cm/31.5in, preserving power while encouraging your pet to take a sip. With induction mode, there will also be a 17-second flow every hour to attract your cats’ attention. Meanwhile, You can plug in for a non-stop stream of water in regular mode. True High Efficient Filter: 1. Ion exchange resin removes heavy metal ions. 2. Activated carbon removes foul odors. 3. Non-woven fabric captures impurities. 4. High-density sponge further filters debris and prevents blockages while taking the pump lifespan to the next level. Pur-fectly Silent - Sleep soundly even if Dockstream’s right next to your bed. The advanced water flow structure filters out noise so the entire cordless cat water fountain clocks in at a barely audible 23dB - quieter than a whisper. Attractive As Always - PETLIBRO pet water fountain delivers a free-falling stream or bubble fountain tailored to whatever picky cats are into, ensuring they’re always hydrated while also preventing kidney disease.
Customer Support
We accept PayPal. This is the most secure method to make payments for products or services online.
We deliver to mainland UK addresses only. No International Shipping.
We are able to provide next day delivery for our orders 99% of the time for orders before noon on week days. However, in some cases the delivery may be slightly delayed due to unforeseen circumstances. Feel free to contact us anytime to ask for a status update on delivery - we always get back to you as quickly as possible. If the delivery is delayed, we give you the option to cancel your order and receive full refund for the item if you prefer.
We cannot ship to the following areas: Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish, Highlands, Scottish Islands, Northern Ireland. This is because our carriers do not allow shipping certain products (e.g. liquids, sprays and batteries) to these locations. In case we receive an order from the above areas, we will still attempt to deliver but cannot guarantee our usual delivery time.
We cannot combine shipping, and there is no local pickup. Additionally, our carriers do not provide shipping to certain postcodes. Please contact us if you are unsure whether your postcode is included in our shipping policy.
You can track your order by clicking the "View order details" link on the listing that you're receiving. Please allow up to 24 hours for order processing. If you have a problem tracking your order or have not received your item, please contact us before opening a request and we will reply to your query always within 24 hours - usually much quicker!
We work hard with all of our customers to ensure that they are getting an excellent shopping experience. Refunds are available for returned items. We accept returns within 30 days from the date you receive your item. If you do have a concern or want to return an item please contact us before opening a return case. Return cases negatively affect selling accounts and we will professionally handle your concerns/returns.
Communication is KEY to helping us give you the best experience. The best way to contact us is through eBay messages. We work very hard to ensure that our customers are taken care of and always reply to you within 24 hours. As an eBay selling company feedback is our bread and butter. Please contact us with any concerns or problems that you encounter before leaving negative/neutral feedback! We will do our best to turn any less than satisfactory experience into a positive one. If you are happy with our transaction please leave us positive feedback.
Thank you for visiting our ebay store!
Dockstream Battery-Operated Cat Water Fountain - The wireless pump and charging base are free from external wires to eliminate any charge from the water and allow pets to drink comfortably. Exceptional Battery Life - Powered by 5,000mAh built-in rechargeable battery, the PETLIBRO wireless cat water fountain delivers up to 30 days of fresh, clean water on a full charge. Easy to Clean - The detachable water tank and wireless pump makes it a breeze to clean every spot of the cat fountain water bowl, while the rounded corners provide no place for grime to hide. Dual Water Modes - The newly added induction mode with advanced radar sensor delivers a 17-second flow only when senses your pet within 80cm/31.5in, preserving power while encouraging your pet to take a sip. With induction mode, there will also be a 17-second flow every hour to attract your cats’ attention. Meanwhile, You can plug in for a non-stop stream of water in regular mode. True High Efficient Filter: 1. Ion exchange resin removes heavy metal ions. 2. Activated carbon removes foul odors. 3. Non-woven fabric captures impurities. 4. High-density sponge further filters debris and prevents blockages while taking the pump lifespan to the next level. Pur-fectly Silent - Sleep soundly even if Dockstream’s right next to your bed. The advanced water flow structure filters out noise so the entire cordless cat water fountain clocks in at a barely audible 23dB - quieter than a whisper. Attractive As Always - PETLIBRO pet water fountain delivers a free-falling stream or bubble fountain tailored to whatever picky cats are into, ensuring they’re always hydrated while also preventing kidney disease.