Delivery

Most orders are with you within 1-3 working days.

We aim to dispatch all other orders within 1-2 working day of receiving cleared funds (Monday to Friday). We occasionally list products which are special order items and therefore dispatch time will be slightly longer, if this is the case then we will contact you to advise of expected delivery date.

An express delivery option is available on selected items. If your order is placed before 3pm (Monday to Friday) and is in stock, items will be sent the same day and delivered within 2 working days (for some out of areas postcodes, deliveries might take slightly longer).

PLEASE NOTE: WITH ALL ORDERS LEAVE A MOBILE CONTACT NUMBER.

All deliveries are made by courier and will require a signature. Please ensure someone is present to sign for the item. Should the item be returned to us we will have to charge for re-delivery.

We run an automated ordering system so please ensure your correct shipping address is selected on the PayPal / eBay checkout as we can only send to the address that comes through. This is an eBay policy.

For orders cancelled after despatch you must follow our returns procedure. You are responsible for both the outgoing and return postage costs.

Postage Guide for Out Of Zones GB Exclusion List

Orders Delayed/Missing in Transit

We promise we'll do everything we can to ensure you receive your order within the time-frame specified. Occasionally events beyond our control may result in your parcel being delayed whilst it is with the courier and we cannot be held responsible for such delays.

What do I do if I have not received my delivery?

Please call us or send a message via eBay messages and we'll get back to you quickly with a response and tracking information.

What happens if I'm not at home to accept delivery?

If you are not available to sign for your delivery, the courier will leave a card to advise that delivery has been attempted. To re-arrange delivery or arrange to collect the parcel, please follow the instructions on the card.

Returns

London Crash Repairs offer a 30 day returns policy. Please return (to reach us within 30 days from delivery date) your unused or incorrect item(s) in original packaging and ensure that all packages are securely wrapped. You must include a copy of your delivery note in with your item(s), as this is the proof of purchase. Failure to do so will delay your refund. Any used items cannot be returned unless faulty

They Buyer is responsible for all return costs.

Clearly mark your eBay user name on the outside of the package, and send to the following address:

Returns Department

London Crash Repairs
eBay Returns - REF (eBay user name)
Unit  C2
Tamian Way
Hounslow
TW4 6BL

The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department.

London Crash Repairs will not accept responsibility for loss or damage of goods during transit.

Upon receipt, all products will be inspected and at our discretion, credit may be refused.

Any damages must be reported to us ON THE DAY OF DELIVERY for us to raise any claims with our courier. Any claims after will be dismissed for a claim.