The ISO 9001:2015 Implementation Handbook: Using the Process Approach to Build a Quality Management System
by Milton P. Dentch
It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience.
Product ID: 0873899385-11-1